Centre Manager

Elabram; Johor; On-site; MYR 250,000 - 300,000; Full time

Job summary

A community engagement organization in Johor, Malaysia, is seeking a professional for customer acquisition and community engagement. The role involves onboarding new parents, planning events, and managing relationships within the learning community. Candidates should possess strong communication skills and organizational abilities to support the engagement initiatives effectively. Responsibilities also include administrative tasks to ensure smooth operations. This position offers an opportunity to foster a vibrant community while working closely with families.

Qualifications

• Strong communication skills to articulate the vision and value of learning programs.
• Ability to build and maintain long-term relationships with parents.
• Organizational skills for planning and executing events.

Responsibilities

• Support onboarding of new parents into the learning community.
• Plan and execute lead-generation activities like workshops and events.
• Manage administrative tasks and maintain accurate customer data.

Job description

Customer Acquisition & Community Engagement

Support customer acquisition activities by onboarding new parents into the learning community.

Clearly communicate the vision and value of the learning programs, recommending suitable pathways based on each student’s needs.

Build and maintain strong, long-term relationships with parents, acting as their primary point of contact and advocate.

Foster a vibrant and connected community through consistent engagement with families.

Program & Event Coordination

Plan and execute lead-generation activities such as parent sharing sessions, trial classes, workshops, and community events.

Support customer success initiatives, including competitions, special programs, and engagement events.

Collaborate with the teaching team to assess students’ progress and follow up with parents to drive program conversions.

Ensure timely collection of class payments and manage related administrative processes efficiently.

Operations & Administration

Manage general administrative tasks including sending onboarding emails, data entry, research, and organising student information.

Ensure all customer and student data is accurately maintained and regularly updated in the CRM system.

Serve as the relationship manager for students and parents, monitoring student progress and maintaining consistent communication.