Cashier

Trendcell; Subang Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A retail company in Selangor is looking for a dedicated Assistant Chief Cashier to manage cashier operations, generate POS IDs, and ensure proper cash handling and customer service. The ideal candidate will assist in training cashiers, verify daily sales collections, and address customer inquiries and complaints. This role requires attention to detail and strong communication skills to ensure compliance with company standards.

Qualifications

• Experience in cashier operations and handling money.
• Ability to assist in training subordinates according to company standards.
• Strong customer service skills.

Responsibilities

• Generate and verify POS IDs for cashiers.
• Assist in preparing and distributing cash floats.
• Ensure cashier sales collection tallies with daily reports.
• Compile cashier documents for approval.
• Attend to customer inquiries and complaints.

Job description

Generate POS IDs for the Assistant Chief Cashier (ACC) and cashiers when authorized and verified by the Chief Cashier (CC)

Assist in preparing cash floats and distributing them to all cashiers, ensuring sufficient small notes and loose change (coins) when authorized by the Chief Cashier (CC)

Ensure that each cashier counter's total sales collection (cash, card, and e-wallet) tallies with daily sales and tabulate all relevant cashier reports (Sales Collection report, Terminal Report, TNG sales report, etc.) as per company SOP and verify them with the Chief Cashier (CC)

Ensure that cash is calculated and packed according to the daily sales report, to be verified by the Store Manager/appointed personnel, and handed over as per the schedule according to company SOP

Compile all relevant cashier documents and submit them to the Store Manager for approval before forwarding them to the accounts department

Assist the Chief Cashier (CC) in pre-planning the cashier department's working schedule and ensure that there is sufficient manpower for daily cashier operations.

Be responsible for attending to customer inquiries, handling complaints, providing solutions, and handling alternatives (Refund, Return & Exchange) politely

Be responsible for resolving and verifying all cashier transaction errors (voiding, cancellation, etc.) before authorizing any correction adjustments and properly documenting them

Assist in training all subordinates according to company standards and job training guidelines and follow up on overall performance progress

Ensure that cashier duties and operational workflows are executed as per company SOP/Handbook, such as counter tidiness, staff grooming, greeting, etc

Ensure that all sales, marketing, and promotional activities are briefed to subordinates and provide feedback on relevant issues to superiors

Perform any other duties related to general operational functions and ad-hoc assignments