CASHIER, BILLING

KPJ Healthcare; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A healthcare facility in Kuala Lumpur is seeking a diligent billing officer responsible for managing patient billing tasks, including updating patient information and handling payments. The ideal candidate should possess a diploma in a relevant field and demonstrate strong communication skills along with good computer literacy. The role emphasizes accuracy in billing codes and safeguarding sensitive patient data. This position offers an opportunity to contribute to patient care and financial transaction management.

Qualifications

• Good personality and pleasant appearance.
• Ability to explain bills clearly and handle payment-related queries with patience.
• Honest handling of cash and sensitive data.

Responsibilities

• Update complete patient detail information into the system.
• Receive payment from cash paying patients.
• Generate refund vouchers and authorize them as necessary.
• Ensure compliance with patient safety goals.

Skills

Cash handling

Communication skills

Computer literacy

Attention to detail

Education

Min. SPM or Diploma in Accountancy, Business or Administration

Job description

Responsibilities

• 1) To update complete patient detail information into the system on timely basis. To ensure PDPA form is signed by patient.
• 2) To receive payment from cash paying patients- pay mode – cash, credit cards, online transfer and through apps.
• 3) To refund any excess payment made by patient.
• 4) To generate refund voucher and authorized by Business Office Executive for amount >RM500 or Chief Cashier for amount
• 5) To reconcile the total collection, cash, credit card, online payment and other payment method with the total close till listing.
• 6) To print receipt listing transaction when till closed.
• 7) To sign on the envelope with witness before put in the cash deposit machine/safe box
• 8) To perform any other duties related to billing, admission, discharge, OP and IP Guarantee Letter request.
  • To give pre-admission counselling to patient / handle patient discharged and guarantee letter request.
  • To ensure all patient episode are discharged from KCIS2 and bills are finalized in HITS2.
  • For patient under GL all supporting documents must be attached with bills before submitting to back office.
  • To key in all GL references upon receiving GL from patient.
  • To collect and compile all Guarantee Letters (GL) documents and save into the designated “DISCHARGE FOLDER” for Medical Record Department to scan into KCIS2.
• 9) Able to handle verbal and written enquiries well.
• 10) Ensure to actively participate in all 5S
  • Responsible and accountable to carry out all 5S activities directed by Management.
• 11) Ensure adhere to Standard People Practice(SPP)
• 12) Ensure compliance to patient safety goals as safety improvement measures recommended by World Alliance For Patient Safety(2008).
• 13) Ensure the policies on patient’s and family’s rights are addressed at all times.
• 14) To carry out duties as an employee as stipulated in Occupational Safety and Health Act and Regulations 1994 :
  • To take reasonable care at work for the safety of yourself and other people.
  • To co-operate with your employer or any other person in the discharge of any duty.
  • To wear or use any protective equipment or clothing provided by the employer.
  • To comply with any instructions or measures on Occupational Safety and Health.
  • Responsible and accountable for carrying out duties as in the Occupational Safety And Health Act and Regulation 1994.
• 15) Participate actively in any other new service that is in introduced by the department.
  • Conformance to ISO 9001:2000, ISO 14001, OHSAS 18001 and/or hospital accreditation requirement.
• 16) Ensure all policies and procedures of ISO 9001:2000, ISO 14001, OHSAS 18001 and/or hospital accreditation are adhered to and records maintained, if and when these programs are implemented.
  • Prompt and effective action in taking corrective measures in cases of ISO 9001:2000, ISO 14001, OHSAS 18001 and/or hospital accreditation non-conformance.
  • Achievement of satisfactory department performance on the external and external audits.

Requirements

• Min. SPM or Diploma in relevant field such as Accountancy, Business or Administration
• Good personality and pleasant appearance
• Ability to accurately handle cash, credit/debit transactions and digital payments
• Communication skills and posses a good computer literacy
• Knowledge of generating, checking and processing patient bills
• Understanding of reconciliation, balancing daily transactions and preparing reports
• Ensuring correct billing codes, patient information and payments
• Ability to explain bills clearly and handle payment-related queries with patience
• Handling billing, phone inquiries and patient interactions simultaneously
• Honest handling of cash and sensitive data
• Safeguarding patient financial and medical information