Cantonese Training Specialist - Upskill New Hires

Teleperformance; Malaysia; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading BPO company in Malaysia is seeking a Trainer to support the Customer Service team. The ideal candidate will have a Bachelor's degree and at least 2 years of training experience in a BPO setting, along with proficiency in Cantonese and English. Responsibilities include facilitating training for new hires and conducting performance assessments. This role offers an opportunity to impact the team's success through effective training and coaching.

Qualifications

• Minimum of 2 years training experience in a BPO setting.
• Proficiency in Cantonese and English (spoken and written).
• Knowledge on instructional design is an advantage.

Responsibilities

• Facilitate a new hire class during training.
• Conduct a Training Needs Analysis after 30 to 60 days.
• Coach new hire Specialists on their training performance.

Skills

Cantonese

English

Instructional design

MS Office

Education

Bachelor's Degree or equivalent experience

Tools

MS Office

Job description

A leading BPO company in Malaysia is seeking a Trainer to support the Customer Service team. The ideal candidate will have a Bachelor's degree and at least 2 years of training experience in a BPO setting, along with proficiency in Cantonese and English. Responsibilities include facilitating training for new hires and conducting performance assessments. This role offers an opportunity to impact the team's success through effective training and coaching.