Cantonese-Speaking Customer Success Executive (HK)

Info-Tech System Integrators; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A technology solutions provider in Kuala Lumpur is searching for a Customer Success Executive, fluent in Cantonese and English. The candidate will drive platform adoption through proactive outreach and manage customer escalations with internal teams. Responsibilities include monitoring engagement metrics to identify risks and converting customer feedback into actionable insights. The ideal applicant has a Diploma or Degree and at least 2 years of relevant experience in a SaaS environment, emphasizing strong data analysis and problem-solving skills.

Qualifications

• Minimum 2 years of experience in Customer Success or Account Management.
• Fluency in both Cantonese and English.
• Exceptional empathy and communication skills.

Responsibilities

• Conduct proactive outreach to drive platform adoption.
• Monitor customer engagement metrics to identify at-risk accounts.
• Manage customer escalations and coordinate with internal teams.
• Translate customer feedback into actionable insights.

Skills

Fluency in Cantonese

Fluency in English

Data Analysis

Communication skills

Problem solving

Education

Diploma or Degree in related field

Tools

Excel

Google Sheets

Job description

A technology solutions provider in Kuala Lumpur is searching for a Customer Success Executive, fluent in Cantonese and English. The candidate will drive platform adoption through proactive outreach and manage customer escalations with internal teams. Responsibilities include monitoring engagement metrics to identify risks and converting customer feedback into actionable insights. The ideal applicant has a Diploma or Degree and at least 2 years of relevant experience in a SaaS environment, emphasizing strong data analysis and problem-solving skills.