Customer Service Advisor

Teleperformance; Perak; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider is seeking a Customer Service Advisor fluent in Cantonese to join the team in Penang, Malaysia. In this full-time position, you'll be the first point of contact for customers, providing exceptional service and resolving inquiries effectively. The role offers comprehensive medical coverage, opportunities for career advancement, and a vibrant work culture fostering inclusivity. This is a great opportunity to develop your skills in a collaborative environment.

Benefits

Comprehensive medical and health insurance

Opportunities for career advancement

Flexible work arrangements

Inclusive company culture

Qualifications

• Fluency in spoken Cantonese with excellent communication skills.
• Strong customer service orientation and problem-solving abilities.
• Ability to work in a fast-paced environment.

Responsibilities

• Answer incoming calls professionally and courteously.
• Provide accurate information about products and services.
• Resolve customer inquiries and complaints effectively.
• Maintain detailed records of customer interactions.

Skills

Fluency in spoken Cantonese

Excellent communication skills

Strong customer service orientation

Problem-solving skills

Ability to work in a fast-paced environment

Job description

About the role

We are seeking a talented and customer‑focused Customer Service Advisor to join our dynamic team at TP Malaysia Sdn Bhd' in Penang. As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional service and support in Cantonese. This full‑time position is an excellent opportunity to develop your skills in a fast‑paced, collaborative environment.

What you'll be doing

• Answering incoming calls from customers in a professional and courteous manner
• Providing accurate and timely information to customers about our products and services
• Resolving customer inquiries and complaints effectively, ensuring a positive customer experience
• Identifying and escalating any complex issues to the appropriate team members
• Maintaining detailed records of customer interactions and following up as needed
• Continuously seeking ways to improve customer satisfaction and the overall service delivery

What we're looking for

• Fluency in spoken Cantonese, with excellent communication and interpersonal skills
• Strong customer service orientation, with the ability to provide empathetic and efficient support
• Ability to work in a fast‑paced environment and multi‑task effectively
• Problem‑solving skills and a commitment to finding the best solutions for customers
• Proficiency in using computer systems and software applications
• Previous experience in a customer service or call centre role is preferred, but not essential

What we offer

• Comprehensive medical and health insurance coverage
• Opportunities for career advancement and professional development
• Flexible work arrangements, including the ability to work from home
• A vibrant and inclusive company culture, with regular social events and team‑building activities

We encourage applications from candidates with a disability. If you require any adjustments or alternate formats of key information at any stage of the recruitment process, we welcome hearing from you.

About us

TP Malaysia is a leading provider of customer service and support solutions, with a global presence in over 80 countries. Our mission is to deliver exceptional customer experiences through innovative technology and a highly skilled workforce. As a company, we are committed to fostering a diverse and inclusive work environment that empowers our employees to reach their full potential.

Apply now for this exciting opportunity to join our team as a Customer Service Advisor - Cantonese Speaking.