Cantonese RCC Analyst - Multichannel Customer Support

Ricoh; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading global office solutions company in Malaysia is seeking dynamic individuals for a customer support role. The job involves handling customer inquiries via phone and chat, maintaining customer records, and providing solutions. High proficiency in Cantonese and a high school diploma are necessary, with preference given to candidates possessing 1-2 years of experience in customer service. The position offers benefits including additional EPF contributions and medical insurance.

Benefits

Additional 3% Employer EPF Contribution

Medical, Optical and Dental

Group Hospitalisation and Personal Accident Insurance Coverage

Qualifications

• High proficiency in Cantonese in both verbal and written skills.
• 1-2 years of experience in call centre or customer service operation preferred.
• Fresh graduates are encouraged to apply.

Responsibilities

• Handle incoming support cases quickly and professionally.
• Communicate with customers via various channels.
• Maintain accurate customer records.
• Perform basic troubleshooting for Ricoh and non‑Ricoh products.

Skills

Customer service skills

Communication skills

Proficiency in Microsoft 365

Multi-tasking abilities

Decision-making

Education

High school diploma or equivalent

Tools

Genesys

Microsoft Outlook

Microsoft Word

Job description

A leading global office solutions company in Malaysia is seeking dynamic individuals for a customer support role. The job involves handling customer inquiries via phone and chat, maintaining customer records, and providing solutions. High proficiency in Cantonese and a high school diploma are necessary, with preference given to candidates possessing 1-2 years of experience in customer service. The position offers benefits including additional EPF contributions and medical insurance.