Cantonese Customer Service Advisor I — Dynamic Support

Concentrix; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global customer service provider is seeking an Advisor I for Customer Service in Kuala Lumpur. This role involves handling inbound and outbound customer calls, resolving routine problems, and ensuring service delivery meets KPIs. Ideal candidates possess a high school diploma and have a strong customer service orientation. You'll work in a fast-paced environment and need to demonstrate effective communication and multitasking abilities. This is a full-time position with opportunities for growth.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Dependable with strong attention to detail.
• Tolerance for repetitive work in a fast-paced environment.

Responsibilities

• Interface with customers via inbound and outbound calls.
• Clarify customer requirements and provide resolutions.
• Track and document information in call tracking database.

Skills

Customer service orientation

Strong computer navigation skills

Effective communication skills

Attention to detail

Ability to multitask

Education

High school diploma

Job description

A global customer service provider is seeking an Advisor I for Customer Service in Kuala Lumpur. This role involves handling inbound and outbound customer calls, resolving routine problems, and ensuring service delivery meets KPIs. Ideal candidates possess a high school diploma and have a strong customer service orientation. You'll work in a fast-paced environment and need to demonstrate effective communication and multitasking abilities. This is a full-time position with opportunities for growth.