Call Centre Executive

Optimax Eye Specialist Centre Sdn Bhd; Selangor; On-site; MYR 30,000 - 40,000; Full time

Job summary

An eye specialist center in Malaysia is seeking a motivated Customer Care Specialist to plan and implement customer care and sales strategies. The ideal candidate will possess strong communication skills in English and Bahasa Malaysia, with Mandarin proficiency as a plus. Responsibilities include answering inquiries, conducting outbound calls, and ensuring high standards of service. Experience in customer service or sales is preferred. Flexible availability for weekends or public holidays is required.

Qualifications

• Prior experience in customer service, call center, or sales roles is highly preferred.
• Able to work on weekends or public holidays when required.

Responsibilities

• Plan and carry out customer care duties.
• Conduct outbound and follow up calls to secure sales.
• Attend to walk-in customers in front counter.
• Implement sales plans to ensure high standard of service.

Skills

Excellent communication and interpersonal skills

Proficient in English

Proficient in Bahasa Malaysia

Proficiency in Mandarin

Sales-oriented mindset

Strong organizational skills

Problem-solving abilities

Customer-focused demeanor

Self-motivated and result-oriented

Team player

Education

Minimum SPM or equivalent

Diploma or degree in related field

Job description

Responsibilities

• Plan and carry out customer care duties.
• Plan and carry out call centre duties.
• To answer phones and respond to customer requests/inquiries professionally and promptly with the ultimate goal of providing clear and concise information on Optimax products and services to the customers.
• To conduct outbound and follow up calls to secure sales and to meet company’s goal and target set.
• Implement sales plans and to ensure high standard of sales and service is provided to the customer.
• To participate in Marketing / Business Development and Medical Tourism activities eg road shows as and when required.
• Attend to walk‑in customers in front counter, face‑to‑face and phone enquiries, including provide counseling to customers.
• To maintain Optimax standards and observe group compliance policy.
• To perform other tasks that assigned by the Superior.

Job Requirements

• Education: Minimum SPM or equivalent. Diploma or degree in a related field is an advantage.
• Experience: Prior experience in customer service, call center, or sales roles is highly preferred.
• Skills:
• Excellent communication and interpersonal skills.
• Proficient in English, Bahasa Malaysia. Proficiency in Mandarin will be added as advantage as need to communicate to Chinese customers.
• Sales-oriented mindset with the ability to achieve targets.
• Strong organizational and problem‑solving abilities.
• Customer‑focused, friendly, and professional demeanor.
• Self‑motivated, result‑oriented, and able to work under pressure.
• Team player with a positive attitude.
• Availability: Able to work on weekends or public holidays when required.