Call Center Operations Team Lead - Flexible Schedule

Concentrix; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading global customer experience company is seeking a Team Leader, Operations, responsible for supervising call center associates in Kuala Lumpur, Malaysia. This role involves ensuring that performance metrics are met through effective coaching, motivation, and accountability. The ideal candidate will have an associate's degree and experience in a relevant field, with strong communication and leadership skills. Flexibility is required, and the role offers opportunities for career advancement.

Qualifications

• Two to four years of relevant experience preferred.
• Ability to lead team in multi-tasking and prioritization.
• Willingness to work a flexible schedule.

Responsibilities

• Supervise call center associates to meet performance metrics.
• Conduct team meetings and organize team activities.
• Handle escalated customer issues as needed.

Skills

Team management

Performance coaching

Strong communication skills

Ability to mentor and develop others

Pressure handling

Education

Associate's degree in related field

Job description

A leading global customer experience company is seeking a Team Leader, Operations, responsible for supervising call center associates in Kuala Lumpur, Malaysia. This role involves ensuring that performance metrics are met through effective coaching, motivation, and accountability. The ideal candidate will have an associate's degree and experience in a relevant field, with strong communication and leadership skills. Flexibility is required, and the role offers opportunities for career advancement.