Business Systems Analyst

Cognizant; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading technology services company is seeking a Senior Business Analyst to enhance sales user experience in healthcare. The ideal candidate should have 5-7 years of experience in similar roles, familiarity with Veeva CRM or Salesforce, and strong problem-solving abilities. Key responsibilities include defining requirements, supporting systems, and project management. This role involves collaboration with multiple stakeholders and offers opportunities for international travel.

Qualifications

• 5-7 years of experience in a similar role within healthcare or life sciences.
• Minimum 4 years in business analyst role with a packaged CRM application.
• Demonstrated ability to solve complex problems.
• Experience with software development life cycle and project implementation.

Responsibilities

• Define requirements and deliver solutions enhancing sales user experience.
• Lead the software lifecycle quality compliance and testing.
• Provide L2-3 support and troubleshoot system issues.
• Manage small projects, enhancements, and bug fixes.

Skills

Ability to thrive in dynamic environment

Strong verbal and written communication

Analytical problem-solving

Relationship building between IT and business

Managing multiple projects

Education

Bachelor's degree

Tools

Veeva CRM

Salesforce.com

Jira

Confluence

HP ALM

Job description

Job Summary

• Partner with business and IT teams to define requirements and deliver solutions that further commercial objectives and enhance the field sales user experience.
• Work directly with clients and applies IT and business knowledge and experience to formulate an IT solution for a business problem.
• Analyse business processes; elicits, analyses, and documents business requirements; identifies alternative solutions, assesses feasibility, and makes recommendations typically seeking to exploit and leverage new or existing IT technology components.
• Translate business requirements into functional requirements; performs data and process modelling; manages change; and leads, coordinates / performs testing, verification, and validation of requirements
• Provide expert advice on the selection, design, justification, implementation, and business use of Veeva or other Commercial information systems
• Proactively identifies process improvement opportunities and prepares technical solutions to address.
• Lead the software lifecycle quality compliance and testing process from inception to release; develop test plans to ensure system functionality, reliability, performance, and quality.
• Provide L2-3 system support to business end-users, troubleshoot system issues, design and implement resolution.
• Lead/manage small projects, minor enhancements and bug fixes
• Build a positive and collaborative working relationship with business partners, IT, contractors, and vendors. Communicate across multiple levels of stakeholders, users, and collaborators
• Conducts internal demonstrations or training to facilitate system understanding
• Oversees contractors, consultants, and vendor business analysts and testers

Experience required:

• Bachelor’s degree required
• 5-7 years of experience in a similar role within the healthcare or life sciences industry, including with Veeva CRM, Veeva Vault, Salesforce.com (SFDC) or other large commercial business application
• Minimum 4 years’ experience in a business analyst role working with a packaged CRM application (e.g., Veeva, Salesforce.com).
• Ability to thrive in a highly matrixed and dynamic business environment.
• Demonstrated ability to build positive relationships between IT and business, leading to improved business results.
• Ability to understand business requirements and convert them into a scalable solution design.
• Analyse and solve complex problems, supporting conclusions with appropriate facts & data
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
• Capable of balancing multiple projects simultaneously; workload will be a blend of small, medium, and large implementation projects.

Preferred:

• Veeva or Salesforce.com implementation experience a plus, including business requirements definition, user stories, detailed functional and system design, configuration and/or customization involving the following areas: Opportunity & Lead management, Sales, Service, Marketing, Inventory/Asset Management.
• Experience implementing integrated solutions at a regional and global scale, including data warehouse and master data management considerations.
• Mastery of all phases of software development life cycle and project implementation using both Waterfall and Agile methodologies
• Proficiency with software delivery toolsets, including Atlassian suite (Jira, Confluence), and Testing tools (HP ALM/Quality Centre, Tricentis Q-Test)
• Experience in healthcare or life sciences industry; working with validated systems a plus
• Demonstrated ability to assess customer needs, creatively approach solutions, and influence appropriate course of action
• Travel up to 10-20%, including international may be needed

Senior Level

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast‑changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.

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