Business Support (Indoor Sales)

Gulf Agency Company; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A logistics provider in Petaling Jaya is seeking a proactive Business Support professional. The role focuses on efficient administrative and sales support, including managing quotations and supplier relationships. Ideal candidates should have a degree in Logistics & Management and 1-2 years of experience in the freight forwarding industry. Strong Microsoft Office skills and a positive, meticulous work attitude are essential.

Qualifications

• Minimum 1-2 years relevant working experience in the freight forwarding industry.
• Able to work independently with minimal supervision.
• Pleasant personality with strong communication skills.

Responsibilities

• Oversee preparation and submission of accurate and timely quotations.
• Manage relationships with suppliers for quality and cost-effectiveness.
• Generate and monitor sales leads.

Skills

Proficient in Microsoft Office

Meticulous

Excellent customer service skills

Responsible

Positive work attitude

Education

Advance Diploma / Degree Holder in Logistics & Management

Job description

Job Description

Join as Business Support in the logistics industry, combining operational excellence with a sales-driven approach. Ideal for proactive professionals eager to support growth and drive client success!

Primarily responsible for providing efficient administrative and sales support to the managements. Responsible for providing efficient administration support to Logistics sales and carrying out indoor sales activities such as tele sales, CRM (client relationship Management) and maintaining close follow-up on quotation. Work closely with the sales team in implementing sales strategies and to increase GAC Logistics presence within the Malaysia Market.

Job requirements

• Minimum Advance Diploma / Degree Holder in Logistics & Management or similar field
• Minimum 1-2 years relevant working experience in the freight forwarding industry
• Proficient in Microsoft Office
• Additional values:-
• Meticulous, responsible, and positive work attitude
• Able to work independently with minimal supervision
• Pleasant personality with excellent customer service skills
• Drives innovation for any business opportunities

Responsibilities

• Quotation Strike Rates & Responses Time
  • Oversee the preparation and submission of accurate and timely quotations
  • Monitor and analyze quotation strike rates to identify trends and areas for improvement
  • Ensure quotations are delivered to customers within the agreed response time
• Procurement and Supplier Management
  • Oversee the procurement process, including rates sourcing, negotiating and confirmation of services
  • Manage relationships with suppliers to ensure quality, reliability and cost effectiveness
  • Ensure compliance with company procurement policies and procedures
• Coordination, exchange sales lead & trade lane development with global offices and agents
  • Liaise and coordinate with global offices/agents with regards to sales-related enquiries, development as well as shipment monitoring / coordination internally with customer service and operation.
  • Generating, recording, monitoring and follow up sales lead received, and sales lead sent abroad and locally on monthly basis
  • To ensure effectively follow up on sales leads and convert them into sales
  • Build good relationship to develop opportunities between G2G & G2A by exchange sales lead and promote our services
  • Updating the selected countries follow by other countries' pricing on monthly and quarterly basis.
  • Alert by providing briefing to the sales and business support team on the updated pricing
• Carry out telesales to promote GAC services and follow up for business opportunity
• Ad-Hoc Task Required
  • Carry out all other activities as assigned by Line Manager & the management and perform any ad-hoc tasks as when required by the management.
  • Generating sales activities and others reports, analyzing and present to the management on weekly/monthly/yearly basis