Business Support Executive

Eaton HK; Shah Alam; On-site; MYR 45,000 - 65,000; Full time

Job summary

A global aerospace company is looking for a Business Support Executive in Shah Alam, Malaysia. This role involves acting as the on-site coordinator for SAP disputes, providing first-line support for end-users, and enhancing Information Security Management Systems (ISMS). Candidates should hold a Bachelor's degree and have 3-5 years in relevant fields, particularly in SAP user support. Strong analytical and communication skills are essential, along with knowledge of English and Bahasa Malaysia. The position offers a significant opportunity to contribute to the company's success and safety standards.

Qualifications

• 3–5 years in SAP user support (preferably MM/PTP), service desk/desktop support, ISMS/OT security, or SCM buying in a regulated manufacturing/MRO environment.

Responsibilities

• Act as the on-site coordinator for SAP disputes.
• Maintain local SAP access hygiene and document workarounds.
• Provide first line support for end user computing.
• Escalate security incidents and major IT issues.
• Support planned changes and maintain inventory of critical endpoints.
• Operate and improve the site ISMS aligned to EASA and ISO 27001.
• Prepare and support internal/external audits.
• Execute PR/PO creation and supplier communication.
• Keep procedures and knowledge articles current.
• Track site KPIs and drive corrective actions.
• Support authority audits with evidence packs.
• Perform additional tasks as assigned.

Skills

Analytical problem solving

Stakeholder management

Clear written/verbal communication (English & Bahasa Malaysia)

Strong SAP PTP/MM skills

ServiceNow/ChaRM incident/change handling

Ariba Guided Buying

Microsoft 365

Education

Bachelor’s degree in Information Technology / Information Security / Engineering / Business

Job description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking for a Business Support Executivein Eaton’s Aerospace business, based in Malaysia, Shah Alam Selangor. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

What you’ll do:

• Act as the on site coordinator for SAP disputes (e.g., PTP approvals, PO/GR/IR variances, supplier invoice issues, order entry exceptions), ensuring timely triage, root cause analysis, and resolution.
• Open, track and escalates incidents via ServiceNow/ChaRM in line with SAP COE governance (incl. emergency change justification and escalated approvals) and follow through to closure with clear stakeholder updates.
• Maintain local SAP access hygiene (role requests, approvals), coordinate site UAT/smoke tests during releases/hypercare, and document workarounds and post incident learnings.
• Provide first line support for end user computing, printers/scanners, basic networking and shop floor OT endpoints; log tickets with the Global Support Center and track SLAs.
• Escalate security incidents and major IT issues per the enterprise incident workflow; coordinate with Enterprise Cyber Security and basis/infra teams and capture resolution details for audit trail.
• Support planned changes (patching/rollouts) and site readiness communications; maintain inventory of critical endpoints and OT interfaces under change control.
• Operate and continuously improve the site ISMS aligned to EASA Part IS and ISO 27001, including risk assessment, control implementation, incident response, awareness/training and KPI tracking.
• Coordinate OT cybersecurity baselines for industrial assets (zones & conduits, segmentation, hardening) aligned to IEC 62443; work with ECS and Quality to ensure safety is not compromised by security controls.
• Prepare and support internal/external audits (ISMS, QMS, authority audits), maintain records and corrective actions, and contribute to audit readiness.
• Execute PR/PO creation, supplier communication and expediting to meet production schedules; track deliveries and GR posting in SAP in alignment with SCM policies (Direct, Indirect, Capital, Payment Terms).
• Support RFQ and supplier onboarding, ensure contract and DoA compliance, and leverage Ariba Guided Buying where deployed; maintain working capital discipline and data quality.
• Partner with SCM to monitor material availability, shortages and MSL, and provide reports for SIOP meetings as required.
• Keep procedures, SOPs and knowledge articles current for SAP disputes, IT escalation, IS/OT controls and procurement workflows; ensure controlled distribution and versioning under QMS.
• Track site KPIs (incident MTTR, SAP dispute cycle time, IS training completion, OT hardening progress, PR to PO lead time, on time delivery) and drive corrective actions.
• Support authority audits (e.g., CAAM/FAA/EASA) with evidence packs from IS/OT and SCM perspectives.
• Perform any additional tasks or projects assigned by your manager to support site operations and organizational objectives.
• Demonstrate flexibility and adaptability in handling ad hoc responsibilities while maintaining compliance and quality standards.

Qualifications:

• Bachelor’s degree in Information Technology / Information Security / Engineering / Business (or equivalent experience)
• 3–5 years in SAP user support (preferably MM/PTP), service desk/desktop support, ISMS/OT security, or SCM buying in a regulated manufacturing/MRO environment.

Skills:

• Familiarity with EASA Part 145 and Part IS expectations for IS/OT in maintenance organizations is an advantage.
• Analytical problem solving, stakeholder management, clear written/verbal communication (English & Bahasa Malaysia).
• Strong SAP PTP/MM skills; ServiceNow/ChaRM incident/change handling; Ariba Guided Buying; Microsoft 365.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.