Business Process Re-engineering Manager

OSK Group; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading Malaysian company is seeking a Business Process Re-engineering Manager to spearhead transformation initiatives and enhance organizational processes. This role requires a visionary leader with over 8 years of experience in process re-engineering and a strong background in change management. Ideal candidates will hold a relevant bachelor's degree and possess desirable certifications such as Six Sigma or CBPRP. You will champion innovation, drive efficiency, and align operations with strategic goals.

Qualifications

• Minimum 8 years of experience in process re-engineering, operational excellence, or transformation roles.
• CBPRP and/or Six Sigma (Green/Black Belt) certification is highly desirable.
• Proven success in leading complex transformation programs.

Responsibilities

• Champion end-to-end business process transformation across departments.
• Conduct diagnostics including process mapping and gap analysis.
• Collaborate with teams to enhance productivity and customer experience.
• Define metrics to measure the success of re-engineered processes.
• Facilitate workshops and training sessions for continuous improvement.

Skills

Process re-engineering

Operational excellence

Change leadership

Data analytics

Stakeholder engagement

Education

Bachelor’s degree in Business Administration, Engineering, or related field

Tools

Process design tools

Data analytics platforms

Job description

Are you passionate about transforming the way organizations operate? We are looking for a visionary Business Process Re-engineering Manager to lead transformation initiatives that drive agility, efficiency, and customer-centricity. This role is ideal for a strategic thinker and hands‑on leader who thrives in dynamic environments and is committed to unlocking business value through innovative process design and optimization.

Key Responsibilities

Champion and lead end‑to‑end business process transformation across departments, aligning operations with strategic goals and future‑ready capabilities.

Conduct deep‑drop diagnostics including process mapping, gap analysis, and root cause identification to uncover inefficiencies and improvement opportunities.

Collaborate with cross‑functional teams to reimagine workflows, procedures, and systems that enhance productivity and customer experience.

Define and track performance metrics to measure the success and sustainability of re‑engineered processes.

Facilitate design thinking workshops, change labs, and training sessions to embed a culture of innovation and continuous improvement.

Ensure all transformation efforts are aligned with regulatory standards, risk frameworks, and strategic priorities.

Develop compelling business cases and transformation roadmaps for senior leadership, articulating value creation and impact.

Apply structured methodologies such as Lean, Six Sigma, and Business Process Re‑engineering to drive data‑driven decision‑making and scalable solutions.

Stay ahead of the curve by monitoring emerging trends, technologies, and best practices in process excellence and digital transformation.

Qualifications & Experience

Bachelor’s degree in Business Administration, Engineering, or related field.

Minimum 8 years of experience in process re‑engineering, operational excellence, or transformation roles.

CBPRP and/or Six Sigma (Green/Black Belt) certification is highly desirable.

Proven success in leading complex transformation programs and re‑engineering initiatives with measurable outcomes.

Proficiency in process design tools and data analytics platforms.

Exceptional communication, stakeholder engagement, and change leadership skills.

Ability to manage multiple initiatives and drive results in fast‑paced, matrixed environments.