Business Process Lead, Commercial Excellence APAC

Boston Scientific Gruppe; Penang; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading medical solutions provider in Penang is looking for a Business Process Lead to enhance commercial processes across APAC. In this role, you will map workflows, own process design, and lead projects to streamline operations. Candidates should have a Bachelor's degree, 8 years of relevant experience, and strong skills in CRM/ERP platforms like Salesforce and SAP. This position requires collaboration across regions and a focus on digital transformation to improve business performance.

Benefits

Access to latest tools and training

Support for skills progression

Qualifications

• 8 years experience in commercial operations or related functions.
• Strong process mapping, re-design, and documentation skills.
• Experience working with CRM/ERP platforms.

Responsibilities

• Map end-to-end channel workflows in APAC markets.
• Own the process design for assigned commercial domains.
• Lead projects to streamline channel operations.

Skills

Process mapping

Cross-functional collaboration

Analytical skills

Stakeholder management

Education

Bachelor Degree

Tools

Salesforce

SAP S/4HANA

Knime

Job description

Business Process Lead, Commercial Excellence APAC

Onsite Location(s): Penang, MY

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Purpose Statement

The Business Process Lead (BPL) is responsible for owning, simplifying, standardizing, and optimizing end-to-end commercial processes across APAC, ensuring regional process governance, readiness for digital enablement, automation, or transition to GBS. As a subject matter expert, the BPL partners with market teams, Product Owners, GBS, and ITD to ensure process design enables scalable, compliant, and effective commercial execution. The BPL plays a critical role in designing scalable, compliant, and user-centric processes aligned to global standards and APAC business needs.

Key Responsibilities

• Map end-to-end channel workflows in APAC markets from partner onboarding to performance tracking—to align with strategic objectives
• Own the “to-be” process design for assigned commercial domains (e.g., Channel Operations, Pricing and Rebates, Contracts, Master Data)
• Collaborate with sales, enablement, IT, and operations to integrate CRM/PRM systems and ensure scalability
• Lead projects to streamline channel operations (e.g., system rollout, automation, tool integration).
• Coordinate with regional teams to implement best practices consistently across markets.
• Drive change through structured communications, training, and stakeholder engagement to ensure process adoption

Profile Experience & Requirement

• Possess Bachelor Degree in any discipline with 8 years experience in commercial operations, business process management, or related functions
• Strong process mapping, re-design and documentation skills
• Regional experience in APAC markets is essential
• Experience working with CRM/ERP platforms (e.g., Salesforce, SAP S/4HANA for ERP integration and reporting, MyOrders)
• Strong facilitation, cross-functional collaboration, and stakeholder management skills
• Comfortably operating in matrixed and multicultural environments
• Advanced analytical skills for interpreting complex datasets and driving insights
• Hands-on experience with power automation (e.g. Knime, power automation, Macros)
• Digital Transformation: Expertise in driving end-to-end digital initiatives to optimize processes and enhance business performance
• Good to have skills in Lean, Six Sigma, or BPM methodologies

Requisition ID: 620506

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

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