Business Operations Manager, SEA

JD Sports SEA; Petaling Jaya; On-site; MYR 242,000 - 324,000; Full time

Job summary

A major retail company in Petaling Jaya is seeking a Business Operations Manager for Southeast Asia. This role involves managing high-impact projects, enhancing business processes, and collaborating closely with franchise partners. Candidates should possess proven experience in business operations or project management, ideally in a multi-market environment. Fluency in English is required, and proficiency in local Southeast Asian languages is advantageous. The role emphasizes process improvement and stakeholder communication.

Qualifications

• Proven experience in business operations or project management across regions.
• Experience in multi-brand retail is highly desirable.
• Fluent in English; knowledge of Southeast Asian languages is a plus.

Responsibilities

• Lead and manage cross-functional projects prioritized by JD SEA.
• Create and update end-to-end process flows for operations.
• Support franchise partners with adherence to JD processes.

Skills

Project Management

Process Improvement

Stakeholder Communication

Cross-functional Collaboration

Job description

Position Purpose

The Business Operations Manager – Southeast Asia is responsible for driving operational excellence across the region by managing cross-functional, high-impact projects that are prioritized by JD SEA. The role plays a critical part in standardizing, improving, and embedding business processes, while also partnering closely with franchise partners to ensure alignment with JD processes, efficiencies, and operational standards.

Key Responsibilities

1. Regional Project Management

• Lead and manage cross-functional, large-scale business projects identified as priorities by JD SEA.
• Coordinate with internal stakeholders across departments (e.g. Retail, Finance, IT, Supply Chain, HR, and Franchise teams) to ensure timely and successful project delivery.
• Track project progress, risks, and dependencies, providing regular updates to the Business Operations Director.

2. Process Design & Documentation

• Create, update, and maintain end-to-end process flows for key business operations across the region.
• Develop and maintain Business Requirement Documents (BRDs)/SOP to support system, process, or operational changes.
• Ensure all documentation is clear, standardized, and aligned with JD global and regional standards.

3. Franchise Partner Management & Enablement

• Act as a key operations contact for franchise partners in South East Asia.
• Guide, coach, and support franchise partners to operate in line with JD processes, policies, and efficiency standards.
• Identify operational gaps or challenges faced by franchise partners and provide practical, scalable solutions.
• Support the rollout of new processes, tools, or initiatives to franchise partners, ensuring understanding and adoption.

4. Continuous Process Improvement

• Regularly review existing processes to identify inefficiencies, risks, or opportunities for improvement.
• Drive continuous improvement initiatives to enhance operational efficiency, consistency, and scalability across the region.
• Collaborate with stakeholders to design and implement improved processes and ways of working.

5. Stakeholder Collaboration & Communicationp>

• Build strong working relationships with regional and global stakeholders.
• Act as a bridge between local JD teams and others (ie APAC / UK Team) to ensure alignment and effective execution.
• Communicate clearly and effectively with both internal teams and external franchise partners.

Requirements

• Proven experience in business operations, project management, or process improvement roles, ideally in a regional or multi-market environment.
• Experience working with multi-brand retail is highly desirable.
• Retail, e-commerce, or consumer-facing industry experience is a plus.
• Fluent in English; proficiency in local languages of Southeast Asia (e.g., Mandarin, Bahasa, Thai) is a plus.