Business Operation Specialist

eTeam; Selangor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading innovative company in Malaysia is seeking a contract role that involves analyzing business needs and managing stakeholder interactions. You will brainstorm and gather requirements, construct user journeys, and manage product backlog to enhance customer experience. The ideal candidate will be energetic and a good team player with strong time management skills. This position focuses on improving processes while ensuring effective implementation and adoption of solutions.

Qualifications

• Energetic and self-starter attitude with a focus on teamwork.
• Ability to effectively manage time and meet deadlines.
• Experience in stakeholder management and collaboration.

Responsibilities

• Analyze business-related platforms and align needs to goals.
• Conduct workshops to gather requirements and innovate processes.
• Define implementation strategies for target solutions.
• Construct User Journeys for different customer segments.
• Manage product backlog to drive customer experience.
• Driving overall Go Live Systems management.
• Validate market demands through performance tracking.
• Interface between Sales Channel, Operations, and IT.

Skills

Stakeholder management

Effective time management

Team collaboration

Job description

Nature of Job: Contract

Duration (months): NA

Division / Department: Business/Process Innovation

Location: Central

You are:

• Energetic, self-starter, and good team player
• Strong stakeholder management across multi-functional teams and work streams
• Effective time management in meeting deadlines and change management

Your Responsibilities:

• Analyze business related platforms, tools and customer/sales fronting channels' needs; align and map those needs to Business Division Ambition & Goals
• Conduct and run workshops or breakout sessions to brainstorm, gather requirements from internal stakeholders and innovate new way of work/processes
• Identify what other business pain points/problem statements, and to define how the target solution should be implemented with ease of UI & UX
• Construct User Journey for different personas and customer segments
• Manage product backlog through prioritization of business needs with aim of driving Customer Experience and Revenue generation, whilst mapping out any dependencies and overlapping of other portfolios to optimize investments/CAPEX spending.
• Managing & driving overall Go Live Systems from translating business requirements into Scope Of Work Documents, Business Process Documentations, Business Readiness Planning, UAT, Training & Communications, and Users Adoption (Change Management)
• Keep abreast of market demands, continue to validate with internal and external customers (pulse check) and track performance of any processes implemented/changed through measurable KPIs
• Primary interface between Sales Channel, Sales Operations, Customer Service and IT Dev