Business Manager (Penang)

COSMO RESTAURANTS SDN BHD ( BURGER KING MALAYSIA); Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A well-known fast-food chain in Malaysia is seeking a Restaurant Manager to oversee restaurant operations. The role includes ensuring high standards of customer service, managing staff, and achieving sales and profit targets. Candidates should have experience in management, excellent communication skills, and the ability to maintain operational excellence. This position offers opportunities for growth in a fast-paced environment with a focus on training and development of staff.

Qualifications

• Experience in restaurant management or a similar field.
• Strong English language skills.
• Ability to train and develop staff effectively.

Responsibilities

• Manage restaurant operations to meet sales and profit targets.
• Ensure high-quality customer service and safety standards.
• Resolve customer complaints swiftly and effectively.

Skills

Customer service excellence

Team management

Operational standards compliance

Education

Relevant degree or qualifications

Job description

Development and implementation of systems and controls to effectively manage the business while achieving sales and profit targets as agreed with the Head of Operations for the restaurants under his/her control.

Ensure all restaurants operate at a high-quality level with emphasis on customer service while adhering to company health and safety standards and procedures.

Ensure Restaurant Management resolves customer complaints in a proper and swift manner.

Ensure execution of operating standards that optimize returns on assets and increases sales and improves profits.

Utilize a communication process to ensure all staff is aware of expectations and performance standards.

To maintain authorized staffing levels and ensure the staff receives thorough training in the operations and procedures according to the Ops Manual. Identify staff in a clear and timely manner.

Authorizes labor hours as required to maintain efficient operations and ensure compliance with all legal and regulatory guidelines.

Maintain secure and accurate personnel documentation on all restaurant staff in a clear and timely manner.

Establish and monitor the security system related to cash, inventory, and assets.

Ensure a proper level of hygiene, safety and maintenance are consistently present within restaurants.

Lead the Restaurants Level to give out the best service to the customer in order to achieve the company Guest Trac Target.

Maintain Store Overall performances like customer service, speed of service, food quality, profitability shift management, cleanliness, repair & maintenance, and team member training. Control and manage 12 Food Safety Critical elements. Ensure score in Restaurant Excellences Visitation (REVs) from NSF.

Control restaurant food cost, labor, utilities usage, store maintenance cost in order to achieve company EBITDA Target in Profit and Loss Report.

To carry out any other duties as instructed by superior from time to time.

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How would you rate your English language skills?
• Which of the following languages are you fluent in?
• How would you rate your Bahasa Malaysia language skills?
• How much notice are you required to give your current employer?
• Are you willing to relocate for this role?

Retail & Consumer Products 1,001-5,000 employees

BURGER KING® is the world’s second largest fast-food burger chain and operates more than 12,000 restaurants in 73 countries worldwide. With more than 195 restaurants in Malaysia and still expanding, we believe in working together as a unified and committed team.

We ensure that each team member has the right tools and skills to perform their job effectively. We foster a terrific environment where everyone is encouraged to continually expand their capabilities and challenge the way we do things by putting our people on a path of success with full of exciting growth opportunities.