Business IT Manager

Monroe Consulting Group; Malaysia; On-site; MYR 100,000 - 130,000; Full time

Job summary

A recruitment firm is seeking a Business IT Manager to lead the internal technology functions, including enterprise systems, IT infrastructure, and data governance. The role is strategic, requiring collaboration with various stakeholders across different departments, ensuring clean processes and user experience. Candidates should have a Bachelor's degree, 5+ years of relevant experience, and be well-versed in Salesforce, Netsuite, and Mulesoft. This position requires strong project management skills and strategic thinking.

Qualifications

• Minimum 5 years of experience overseeing both IT infrastructure and business systems.
• Hands-on familiarity with Salesforce, Netsuite, Mulesoft, and service desk platforms.
• Proven ability to translate business needs into structured, scalable system designs.

Responsibilities

• Own the roadmap, configuration, and performance of core platforms.
• Design scalable workflows and lead system selection and change management.
• Oversee device lifecycle management and define helpdesk SLAs.

Skills

Project management

Stakeholder communication

System design

IT infrastructure management

Business systems oversight

Education

Bachelor's degree in Information Systems, Computer Science, or a related field

Tools

Salesforce

Netsuite

Mulesoft

Zendesk

Freshservice

Job description

Executive recruitment company Monroe Consulting Group Malaysia's Technology Division is partnering with a technology organisation specialising in data and analytics. Our client is seeking for a Business IT Manager to lead the full spectrum of internal technology functions - spanning enterprise systems, integrations, IT infrastructure, end-user experience, and data governance.

This is not a traditional IT Manager role. It's a strategic position for someone who understands how internal systems power the business - from quote-to-cash workflows to analytics, procurement, support, and decision-making. The ideal candidate will bring both structure and agility to how we scale systems, secure operations, and enable teams to work smarter. You will oversee a lean IT function while collaborating with stakeholders across Sales, Finance, Operations, HR, and R&D.

Responsibilities

Business Systems Leadership

• Own the roadmap, configuration, and performance of core platforms: Salesforce (CRM), Netsuite (ERP), Zendesk/Freshservice (Service Management), Data Warehouse and Mulesoft (Integration).
• Design scalable workflows and integrations across business functions (e.g. sales operations, finance automation, support ticketing).
• Lead system selection, implementation, and change management for evolving business needs.
• Establish standards for data integrity, access control, and governance across platforms.

IT Infrastructure & End-User Enablement

• Oversee device lifecycle management, endpoint security, office network reliability, and remote connectivity standards.
• Define SLAs and processes for helpdesk operations (Level 1‑3), with a focus on speed, transparency, and employee satisfaction.
• Support hybrid and distributed teams by enabling secure, high-quality digital work environments.
• Guide IT asset procurement and vendor coordination under central policy guidelines.

Governance, Compliance & Vendor Oversight

• Implement and monitor controls for identity management, licensing compliance, and security best practices.
• Implement a Business Recovery Framework.
• Coordinate with Finance, Legal, and functional leads to ensure systems align with audit, privacy, and regulatory needs.
• Manage contracts, renewals, and performance of IT and SaaS vendors across all supported platforms.

Web & Internal Tooling Support

• Collaborate with Marketing and Product teams to support the company website's architecture, uptime, and integration with internal systems (e.g. CRM form capture, product data updates).
• Evaluate internal tooling requests and ensure secure, scalable adoption of productivity solutions.

Requirements

• Bachelor's degree in Information Systems, Computer Science, or a related field.
• Minimum 5 years of experience overseeing both IT infrastructure and business systems.
• Hands-on familiarity with Salesforce, Netsuite, Mulesoft, and service desk platforms (e.g. Zendesk or Freshservice).
• Proven ability to translate business needs into structured, scalable system designs.
• Strong project management and stakeholder communication skills.
• A strategic mindset with a deep appreciation for clean processes, secure data flows, and user experience.
• Prior experience leading a small IT team or managing cross‑functional tech initiatives is a plus.