Business Development Manager

The British Council Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading international organization is seeking a Business Development Manager in Kuala Lumpur, Malaysia. This role focuses on expanding B2B English and Exams Services, leading a team, and engaging with potential clients. Candidates should have a university degree, sales experience, and language proficiency in English and Mandarin. Join us to drive business growth and enhance customer engagement.

Benefits

18 days of Annual Leave

1 Month Contractual Bonus

Comprehensive Medical Insurance

16% EPF employer contribution

Ongoing professional development opportunities

Qualifications

• 3+ years experience in sales and/or account management.
• Proficiency in English at C1/B2 level; Mandarin C1 for one vacancy.
• Knowledge of business and market intelligence.

Responsibilities

• Lead new business identification and conversion across the territory.
• Supervise Business Development Officers to meet performance targets.
• Capture and manage client data in CRM for insights.

Skills

B2B Sales experience

Sales or Marketing qualifications

Strong language competencies

Account/customer management

Networking

Education

University degree in a relevant subject

Tools

Salesforce

CRM tools

Job description

Department: Exams

Contract Type: Indefinite

Number of Vacancies: 2

Closing Date: Sunday, 07 December 2025- 23:59 Philippine Time (GMT +8)

Role Description/Purpose

The purpose of this role is to actively pursue new business opportunities across our B2B (business to business) English business (Teaching and Assessment) and Schools Exams Services business. The role covers a large market or geography, or key industries, identifying new prospects, initiating contact, and managing inbound leads to qualify and convert them. In locations with larger teams, the role may also include team leadership responsibilities.

Role Accountabilities

We are looking for a driven and strategic Business Development Manager to lead the identification and conversion of new business opportunities across a designated territory. In this role, you will connect with potential clients using targeted profiles and business intelligence, generate leads through networking and social selling, and respond to inbound enquiries with speed and precision. You will conduct initial needs analysis to assess opportunity size and type, qualify leads using a global framework, and nurture prospects through regular engagement and tailored content until they are ready to convert.

As part of the Global Sales Capability function, you will also supervise and manage Business Development Officers within your territory, ensuring performance targets are met and supporting the coordination of meetings, events, webinars, and marketing initiatives. You will collaborate with internal teams and external partners to ensure efficient service delivery, monitor task completion, and uphold quality standards. Your leadership will be key to maintaining a high-performing team and delivering consistent results.

Your role will also involve capturing and managing client data and business intelligence in CRM (Customer Relationship Management) and other systems to build insights into our corporate audience and evaluate the effectiveness of our sales and marketing efforts. You will contribute to reporting on sales and service activity, conduct market research, and use data to identify opportunities for performance improvement. By maintaining an up-to-date understanding of British Council English and Assessment products, you will present our offerings effectively and work with Marketing to develop compelling messaging and sales collateral that resonates with our target audiences.

If you are passionate about business growth, customer engagement, and leading high-impact sales initiatives, we invite you to join our team and help shape the future of our B2B English and Exams Services business.

Qualifications and Experience

Education: University degree or equivalent in a relevant subject or discipline

Certification and Professional Qualifications: Sales or Marketing qualifications

Knowledge and Experience

3+ years experience of sales and/or account/customer management

Familiarity with Salesforce or use of similar CRM and prospecting tools

Familiar with business and market intelligence

B2B Sales experience particularly with education and government sectors

Languages: To ensure seamless communication with customers and effective collaboration across diverse teams and stakeholders, candidates must demonstrate strong language competencies.

English: Proficiency at C1/B2 level

Mandarin: Proficiency at C1 level (mandatory for one of the available vacancies)

Further Information

Right to Work:

Locally recruited - Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

18 days of Annual Leave - entitlement will progress in accordance with the length of service

1 Month Contractual Bonus

Non-consolidated bonus

Comprehensive Medical Insurance Plan

Provident Fund at 16% EPF (Employees Provident Fund) employer contribution

Professional development - Ongoing learning and career growth opportunities to support your development.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?

About the British Council

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.