Business Banking Service Manager - After-Sales Support

OCBC; Cyberjaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading bank in Asia is seeking a Service Manager to provide exceptional after-sales support to corporate customers via hotline, ensuring their inquiries are addressed effectively. You will assist small and medium enterprises as well as large corporates. The ideal candidate will hold a degree or diploma, possess a strong service mindset, and be proficient in English, with Mandarin as a bonus. This position requires commitment to rotating shifts from 8am to 8pm, Monday to Friday.

Qualifications

• Degree or diploma holder, preferably with experience in banking or customer service.
• Strong service mindset and ability to take ownership.
• Proficiency in English, fluency in Mandarin is a plus.

Responsibilities

• Provide after-sales support to corporate customers via hotline.
• Handle inquiries related to business account transactions.
• Support digital initiative launches.

Skills

Service mindset

Ownership

Communication in English

Fluency in Mandarin

Education

Degree or diploma

Job description

A leading bank in Asia is seeking a Service Manager to provide exceptional after-sales support to corporate customers via hotline, ensuring their inquiries are addressed effectively. You will assist small and medium enterprises as well as large corporates. The ideal candidate will hold a degree or diploma, possess a strong service mindset, and be proficient in English, with Mandarin as a bonus. This position requires commitment to rotating shifts from 8am to 8pm, Monday to Friday.