Business Analyst, Operational Technology

Avery Dennison; Bandar Baru Bangi; On-site; MYR 45,000 - 65,000; Full time

Job summary

A leading global materials science company in Malaysia is seeking a Business Analyst for Operational Technology. This role requires a strong background in Manufacturing Execution Systems (MES) and Operational Technology (OT), with 5 to 8 years of experience in manufacturing or IT projects. The successful candidate will bridge the gap between automation and business operations, leading process optimization initiatives and supporting digital transformation projects across Asia-Pacific plants. This position demands strong communication skills in English, and proficiency in Mandarin is preferred.

Qualifications

• 5–8 years of experience in manufacturing or IT projects within SCM, MES, or OT.
• Strong understanding of manufacturing processes, MES, and APS solutions.
• Experience with large scale MES or ERP implementations is an advantage.

Responsibilities

• Lead requirement workshops to capture business needs.
• Analyze business processes and define logical solutions for MES and OT.
• Prepare and deliver training for end users and operations analysts.

Skills

Manufacturing processes

Problem solving

Analytical skills

Communication in English

Mandarin/Chinese language skills

Education

Bachelor degree or higher

Engineering background preferred

Tools

Microsoft SQL Server

Oracle

Job description

Business Analyst, Operational Technology

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

About the Job

We are seeking a MES/OT Business Analyst to join our IT team and serve as a key consultant who bridges the gap between shop‑floor automation (PLCs, SCADA, DCS) and business operations (MES, ERP). This critical role is integral to the FX/MFG4.0 solution portfolio, requiring deep expertise in Manufacturing Execution Systems (MES), Operational Technology (OT), and Supply Chain.

The successful candidate will leverage an engineering background and strong IT affinity to lead analysis, propose tailored digital solutions, and guide their implementation across Asia‑Pacific plants to drive continuous operational excellence. This role blends the technical understanding of manufacturing systems with the business acumen to propose solutions that improve efficiency, quality, and profitability.

Your Responsibilities

Requirements and Solution Design

Lead requirement workshops to capture business needs

Translate business objectives into clear functional specifications

Analyze business processes and define logical solutions for MES and OT

Recommend enhancements or configuration changes where required

Support digital transformation and system architecture design across ERP MES and OT

Map and propose integration strategies across PLCs SCADA or DCS systems MES and ERP

Industrial Consulting and Process Optimisation

Review manufacturing processes from machine level to enterprise level to identify inefficiencies and integration gaps

Recommend improvements that deliver measurable business value

Build ROI cases for technology adoption efficiency gains and quality improvement

Support Industry 4.0 initiatives and smart manufacturing projects

Promote consistent global processes using standard system functionality

Implementation and Quality Assurance

Perform data analysis, data mapping and prepare legacy data for system conversion

Lead testing activities including functional testing and regression testing for patches and upgrades

Manage defects and ensure timely resolution throughout the system development cycle

Track project timelines, deliver individual tasks and manage assigned projects from start to finish

Training and Change Management

Prepare and deliver training for end users and operations analysts

Create user guides, process documentation and procedures that meet company standards

Support process change initiatives and adoption of new functionality.

Education and Background

Bachelor degree or higher

Engineering background preferred, especially Industrial, Automation, Electrical, Mechanical, or related fields

Professional Experience

Minimum 5 - 8 years of experience in manufacturing or IT projects within SCM, MES, or OT

Strong understanding of manufacturing processes, MES, and APS solutions

Experience with large scale MES or ERP implementations is an advantage

Exposure to production planning, plant operations, or IT and OT integration work

Knowledge and Skills

Knowledge of supply chain planning and production scheduling

Familiarity with order management, inventory, warehouse, shipping, transportation, WIP, and BOM processes

Strong problem solving and analytical skills

Knowledge of MES functions such as scheduling, traceability, quality management and OEE

Understanding of ERP integration with systems such as SAP, Oracle or Microsoft Dynamics

Familiarity with industrial communication protocols including OPC UA, Modbus, Siemens and Allen Bradley

Experience with Microsoft SQL Server or Oracle environments

Able to work effectively in both plant floor and senior stakeholder settings

Communication and Travel

Strong communication skills in English

Candidates based in Malaysia must be able to speak Mandarin/Chinese

Able to explain complex technical topics in business friendly language

Willing to travel domestically and internationally

Advantageous

Experience with Oracle ERP

Knowledge of IoT solutions

Basic understanding of PLC, automation and SCADA systems

Experience with presentations using Google tools

Experience in on call support for OT systems

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a business analyst?
• How would you rate your Mandarin language skills?
• Which of the following Relational Database Management Systems (RDBMS) are you experienced with?
• How many years' experience do you have with change management?