Business Analyst

eTeam; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

A consulting and project management organization in Kuala Lumpur is seeking a Business Analyst to understand customer business strategies and lead project initiatives. This role involves managing relationships, documenting requirements, and enhancing business processes. The ideal candidate will have a Bachelor’s degree in relevant fields and strong communication skills. Experience in IT project management and stakeholder management is essential. This is an excellent opportunity to impact customer success in a dynamic environment.

Qualifications

• Basic Degree/Diploma in relevant discipline required.
• Understanding of business and industry is essential.
• Professional Qualifications and/or Regulatory requirements preferred.

Responsibilities

• Collaborate with business units to understand strategies and processes.
• Manage customer relationships and project communications.
• Lead multiple projects ensuring timely delivery.
• Document business and systems requirements.
• Support system conversions and ensure operational readiness.

Skills

Microsoft Office (Excel, PowerPoint, Word)

IT project management

Test management competency

Strong communication skills

Stakeholder management

Education

Bachelor's Degree or Professional Qualification in Accounting/Finance/Business/Economics/Financial Engineering

Job description

Job Purpose

The focus of this position is to work closely with the business units to gain in-depth understanding of customer's business strategy, processes, services, roadmap and the context in which the business operates. This role will be key to understanding the documenting capabilities needed to address business challenges.

Key Responsibilities

• Business Analyst
• Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices
• Support and align efforts to meet customer and business needs
• Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results
• Stay current with customer needs and strategies; utilizing formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, updates) to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences (for example, senior management, Customers, technical staff)
• Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships
• Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results
• Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re‑engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long‑term business strategies
• Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process
• Identify improvement opportunities (proactive and reactive)
• Elicit and clearly document business and systems requirements
• Assess business process and system inefficiencies
• Demonstrated fluency in business processes and process differentiation
• Understand and negotiate needs and expectations of multiple stakeholders
• Serve as a liaison between Business, Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementations
• Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
• Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts
• Meet with project team regularly to review project deliverables and deadlines
• Support system conversions, upgrades, enhancements
• Formulate test scripts according to the Functional Requirements
• Assign and guide Testers on the Testing processes
• Review and be accountable for UAT test result
• Formulate Business Verification Test Script to facilitate system live deployment
• Responsible to investigate and review post implementation functional defect and raise to IT Support
• Ensure Production Fixes tested, reviewed and implemented

Job Specification

Qualifications

• Basic Degree/Diploma etc.
• Bachelor's Degree or Professional Qualification in the relevant discipline (Accounting/Finance/Business/Economics/Financial Engineering)
• Professional Qualification and/or Regulatory, Licensing requirements
• Relevant Work Experience – Understands the business and industry

Required Competencies and Skills

• Technical/Functional Skills: Microsoft Office (Excel, PowerPoint, Word); Experience on IT project management; Strong proven test management domain competency
• Personal Skills: Strong in communication for both written and verbal; Able to empathize by listening, understanding and relating to the thoughts, emotions or experience of others; Able to work under pressure with demonstrated ability to set priorities and to meet deadlines; Able to work in various working environment to achieve department and company objective; Able to write reports, routine business correspondence and prepare presentations; Able to handle and manage stakeholders in SIT/UAT test planning, test strategy development, Test case preparation, test resource planning, test execution progress tracking, defects management