Business Analyst

Millennium Technology Services; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A technology solutions company in Kuala Lumpur is seeking an experienced professional in project management to take charge of commitment management and operational design. The ideal candidate will ensure stakeholder operational reviews and drive process automation. Proficiency in English and Thai/Mandarin along with a BA/BS degree and relevant experience are required. The role demands data analytics skills and excellent communication abilities to thrive in a fast-paced environment.

Qualifications

• Proficient in written and spoken English and Thai/Mandarin.
• 3+ years of related experience.
• Project Management Certificate is a plus.

Responsibilities

• Attend forecast calls and manage commitments weekly.
• Advisory role for field/customer operations.
• Drive process and system automation.
• Manage escalation accountability and ownership.

Skills

Data analytics skills

Excellent communication skills

Project Management

Business acumen

Education

BA/BS degree or equivalent

Tools

Excel

PowerPoint

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

• Commit management: Attend forecast calls, understand key priorities for week, month, quarter; accountable for commit operationalization weekly; prepare sneak peek for respective theatre and segment in critical period‑ends.
• Business Partnership: Field/customer operations advisory, enablement and change management; supply chain consultation and constraint management; consultation and operational design for complex deals HW and deal assurance; quality of bookings and backlog Mgmt analysis and resolution; stakeholder operational business reviews; advisor to sales teams on Cisco’s crediting and compensation policies and processes.
• Escalation management accountability & ownership including at the executive level; field problem identification; proactively solve sellers problems, listen to feedback and close loop.
• Drive process and system automation and simplification by raising change request; work with cross‑function team until change is implemented.
• Drive awareness and adoption of solutions and enhancements; ensure continued self‑learning especially on new business consumption models, software and acquisitions.

Qualifications

• BA/BS degree or equivalent plus 3+ years related experience.
• Project Management Certificate a plus.
• Relevant language proficiency: Proficient in written and spoken English and Thai /Mandarin.

Experience

• Knowledge of E2E field operational processes.
• Experience working within a channel business structure from all operational aspects.
• Experience driving cross‑functional and/or global initiatives.
• Experience in an environment with significant business transformation, leading change management.
• Other experience, distinct advantage includes Cisco ordering or technology knowledge / certification (Product, Services or Software).
• Sales Operations experience especially in IT or Sales environment.
• Understanding of Cisco Partner Programs including incentives, pricing and rebates.
• Experience in Software Operations & Enterprise Agreement deal structures.

Other General Expectations

• Demonstrated business acumen, planning and organizational skills, ability to work to very tight timelines and deliverables.
• Data analytics skills with ability to translate data into business intelligence.
• Program Management – Ability to translate Cisco business objectives and our stakeholders priorities into actionable plans.
• Solution minded, understanding root cause and able to implement necessary changes.
• Enjoys working in a fast‑paced changing environment. Take‑charge attitude and able to demonstrate flexibility, resiliency and able to adapt quickly to changing priorities.
• Demonstrated ability to build and manage relationships within Cisco and collaborate with cross function teams, within the team or with external parties.
• Excellent communication skills at all levels both presentation and personal, soft skills.
• Ability to drive radical changes, process, tool enhancement and simplification.
• Advanced level of proficiency with Excel and PowerPoint preferred.