Business Analyst

Tap Growth ai; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic consulting firm in Kuala Lumpur is looking for a skilled Business Analyst to work closely with business and technical teams. You will analyze and document requirements focusing on insurance and claims, support CRM platform implementations, and ensure stakeholder alignment. Ideal candidates have 7–8 years of relevant experience and a strong techno-functional background in CRM platforms.

Qualifications

• 7–8 years of experience as a Business/Process Analyst in insurance/claims.
• Techno-functional background with CRM platforms.
• Strong requirements documentation skills.

Responsibilities

• Elicit, analyze, and document business requirements.
• Support Salesforce CRM and Genesys implementations.
• Translate user requirements into functional specifications.

Skills

Business analysis

Requirements documentation

Stakeholder management

User story definition

Tools

Salesforce

Genesys

SAP CRM

Avaya

Job description

Business Analysts will work closely withbusiness and technical teams to define, document, and deliver requirements fortransformation programs, with a strong focus on insurance and claims.

Job Roles and Responsibilities:

• Elicit, analyze, and documentbusiness requirements, processes, and workflows.
• Support Salesforce CRM,Genesys, and other CRM/contact center platform implementations.
• Translate user requirementsinto functional and technical specifications.
• Collaborate across stakeholdergroups to ensure delivery alignment.

Job Requirements:

• 7–8 years of experience as aBusiness/Process Analyst in insurance/claims.
• Techno-functional backgroundwith CRM platforms (Salesforce, Genesys, SAP CRM, Avaya).
• Strong requirementsdocumentation and user story definition skills.
• Ability to manage andcoordinate across multiple stakeholders.