Business Analyst

Synergy Alliance Solutions Sdn Bhd; Ipoh; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading technology firm in Ipoh, Malaysia is seeking a Business Analyst to support the design, development, and implementation of Point-of-Sale systems. The ideal candidate will gather requirements, analyze data, and assist in creating technical solutions that meet business needs. You should hold a Bachelor's degree and have 2-3 years of relevant experience, with strong analytical skills and the ability to communicate effectively with diverse stakeholders. This role offers meaningful engagement in system improvement and user support.

Qualifications

• 2-3 years of experience in business analysis, preferably in IT or retail.
• Experience with POS systems is a plus.
• Basic understanding of software development processes.
• Familiarity with SQL and database management.

Responsibilities

• Collaborate with stakeholders to gather and document business requirements.
• Perform data analysis to identify areas for improvement.
• Create detailed documentation including specifications and designs.
• Assist in the creation and execution of test plans.
• Provide user support and troubleshoot technical issues.

Skills

Analytical skills

Problem-solving

SQL

Communication

Education

Bachelor’s degree in Computer Science, Information Technology, or Business

Job description

Job Summary

The Business Analyst will support the design, development, and implementation of Point-of-Sale systems by gathering requirements, analysing data, and assisting in the creation of technical solutions. This role requires a blend of business analysis and technical skills to ensure that BIGPOS systems meet the needs of the business and operate efficiently.

Key Responsibilities

• Requirement Gathering: Collaborate with stakeholders, including business users, project managers, and IT teams, to gather and document business requirements for POS systems.
• Data Analysis: Perform data analysis to understand business processes and identify areas for improvement within the BIGPOS system.
• Technical Documentation: Create detailed documentation, including requirements specifications, process flows, and technical design documents.
• System Testing: Assist in the creation and execution of test plans and test cases to ensure that BIGPOS systems meet business requirements and function correctly.
• Support Implementation: Provide support during the implementation of BIGPOS systems, including user training and troubleshooting technical issues.
• Collaboration: Work closely with developers, QA teams, and other business analysts to ensure that technical solutions align with business needs.
• Continuous Improvement: Participate in continuous improvement initiatives to enhance BIGPOS system functionalities and performance.
• User Support: Assist end-users with queries and issues related to the BIGPOS system and escalate complex problems to senior team members as needed.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
• 2-3 years of experience in business analysis, preferably within the IT or retail sectors. Experience with POS systems is a plus.
• Basic understanding of software development processes, familiarity with SQL and database management, and knowledge of POS hardware and software.
• Strong analytical and problem-solving skills, with attention to detail.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Ability to work effectively in a team environment and collaborate with various stakeholders.