Bus Service & Support Specialist

Terus Maju Services; Semenyih; On-site; MYR 20,000 - 100,000; Full time

Job summary

A bus services company in Malaysia seeks a Customer Service Executive to provide high-quality customer support. Responsibilities include handling inquiries, coordinating appointments, managing service records, and ensuring client satisfaction. Ideal candidates should possess a Diploma in a related field and have prior customer service experience. Strong communication skills in Bahasa Malaysia and English are essential, while proficiency in MS Office is required. This role is crucial for maintaining the company’s professional brand image.

Qualifications

• Minimum Diploma in Business Administration, Customer Service, or related field.
• Prior experience in customer service or administrative role is preferred.
• Proficiency in MS Office and service tracking systems is required.

Responsibilities

• Handle incoming calls and emails regarding service and repairs.
• Coordinate service appointments and manage customer inquiries.
• Maintain accurate records of customer interactions and service requests.
• Support After-Sales activities and ensure customer satisfaction.

Skills

Excellent communication skills in Bahasa Malaysia and English

Strong problem-solving abilities

Customer-first attitude

Education

Minimum Diploma in Business Administration or related field

Tools

MS Office (Word, Excel, Outlook)

Service tracking systems

Job description

A bus services company in Malaysia seeks a Customer Service Executive to provide high-quality customer support. Responsibilities include handling inquiries, coordinating appointments, managing service records, and ensuring client satisfaction. Ideal candidates should possess a Diploma in a related field and have prior customer service experience. Strong communication skills in Bahasa Malaysia and English are essential, while proficiency in MS Office is required. This role is crucial for maintaining the company’s professional brand image.