Bursary Officer

Raffles Iskandar; Iskandar Puteri; On-site; MYR 30,000 - 40,000; Full time

Job summary

An educational institution is seeking a Bursary Officer to manage all student payment-related matters. The ideal candidate should hold a diploma in finance and have 1-2 years of experience in finance operations. Responsibilities include allocating payments, managing collections, and preparing reports. Strong numerical and organizational skills are essential, along with proficiency in Microsoft Excel. This role is vital to ensure accurate financial management within the institution.

Qualifications

• Minimum 1–2 years of experience in bursary, finance, or student finance operations.
• Knowledge of SST regulations is an advantage.
• Ability to handle confidential financial information with discretion.

Responsibilities

• Manage student payment-related matters to ensure timely collection.
• Allocate student payments accurately to accounts.
• Prepare collection status reports for the Finance department.

Skills

Numerical skills

Communication skills

Organizational skills

Attention to detail

Time management

Education

Diploma in Accounting, Finance, or Business Administration

Tools

Microsoft Excel

Job description

Department: Student Affairs & Services (SAS)
Reports to: Head of Department (HOD)

Job Purpose

The Bursary Officer is responsible for managing all student payment–related matters to ensure timely collection, accurate records, and smooth coordination between SAS and Finance.

Key Responsibilities

• Allocate student payments accurately to the correct student accounts
• Chase outstanding payments via email, WhatsApp, and phone calls
• Call parents and students to follow up on payments
• Send payment reminders to students and parents
• Create invoices for retake, resit, and additional student charges
• Issue Official Receipts (ORs) for all confirmed payments
• Handle and process student refund requests in accordance with approved policies
• Prepare, process, and reconcile credit notes
• Handle student instalment plans or monthly payment requests with HOD approval
• Bar students from classes and/or examinations for non-payment, in accordance with policy
• Assist in preparing reminder, warning, and debt collection letters to students and parents
• Maintain accurate and up-to-date payment records, OR records, and supporting documentation
• Support SST implementation, including SST charging, documentation, and compliance for student fees where applicable
• Investigate and resolve disputed, unclear, or unidentified payments
• Update student account status (cleared, pending, overdue) in the system
• Generate weekly collection status reports for the Finance department
• Report payment trends, recurring issues, and delays to SAS and Finance
• Support enforcement of payment policies, deadlines, and penalties
• Assist in preparing summaries and ad hoc finance‑related reports for management
• Perform any other ad hoc duties related to student finance matters as assigned by the HOD

Requirements

Education & Qualifications

• Diploma in Accounting, Finance, Business Administration, or a related field
• Basic knowledge of accounting principles and student fee management
• Knowledge of SST regulations will be an added advantage

Experience

• Minimum 1–2 years of relevant experience in bursary, finance, accounts receivable, or student finance operations
• Experience working in an educational institution will be an added advantage
• Experience handling invoicing, receipts, refunds, and payment reconciliations
• Strong numerical and reconciliation skills with high attention to detail
• Proficient in Microsoft Excel and other Microsoft Office applications
• Experience using accounting or student management systems
• Good written and verbal communication skills
• Ability to follow up firmly yet professionally on outstanding payments
• Strong organizational and time management skills
• Ability to handle confidential financial information with discretion
• Ability to work under pressure and meet deadlines