Brew Crew / Cafe Supervisor - Penang Island

The Coffee Bean & Tea Leaf; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A popular café chain in Penang is looking for enthusiastic Baristas and Cafe Supervisors. Candidates will receive world-class training in our Barista Academy and are expected to serve high-quality beverages while providing exceptional customer service. Ideal applicants are team-oriented, possess excellent communication skills, and are flexible in their work schedule. The role emphasizes creating a friendly atmosphere, ensuring cleanliness, and upholding safety standards. Benefits include competitive salaries and bonuses, along with a career development plan.

Benefits

World Class training in our Barista Academy

Competitive Salary

Performance & Attendance Bonuses

Brew Crew discounts

Flexible working hours

Medical benefits

Qualifications

• Previous experience as a Barista or in a similar customer service role is preferred.
• Ability to work well independently and as part of a team.
• Flexibility to work weekends and holidays.

Responsibilities

• Serve a full range of products and provide exceptional customer service.
• Assist in supervision and ensure efficient service standards.
• Handle cash transactions honestly and efficiently.

Skills

Customer service orientation

Excellent communication skills

Attention to detail

Ability to work in a fast-paced environment

Flexibility to work various shifts

Job description

Previous experience as a Barista or in a similar customer service role is preferred, however not required, as training will be provided in our Barista Academy.

Brew Crew Responsibilities

• Serve a full range of products from our famous beverages to delicious food and beautiful merchandise.
• Guide customers through their coffee & tea experience from beginning to end providing exceptional customer service.
• Be a World Class Barista (& Tearista!) serving our amazing customers. You bring the passion, we provide the training, and you share the best specialty coffee & tea with the customer.
• Handle cash transactions honestly, efficiently, and accurately.
• Create meaningful moments – share your knowledge, our heritage, and our sustainability practices with customers.
• Care about the safety & health of our Brew Crew and customers.
• Take pride in the appearance of your café, maintaining a clean and organized environment, in accordance with health and safety regulations.

Cafe Supervisor Responsibilities

• Maintains an efficient, friendly service standard at all time.
• Handle cash transactions honestly, efficiently, and accurately.
• Assists in the supervision of the profitable café.
• Assists the Café & Assistant Manager in planning and executing all sales promotions effectively and efficiently.
• Politely answers the telephone and customer questions.
• Responds proactively to prevent and resolve customer service situations.
• Deals with all drink and food items during preparation safely.
• Sells and serves baked goods and miscellaneous food items to customers.
• Verbally receives and calls back customer orders in a friendly manner.
• Completes daily report as assigned.
• Informs the Café Manager / Assistant Manager of any operational inconsistencies.
• Maintains acceptable amounts of coffee, baked goods and supplies for the bar.
• Orders baked goods, coffee and supplies when needed.
• Performs opening and closing duties.
• Reports all employee accidents to the Café Manager / Assistant Manager and complete all personnel forms when necessary.
• Reports potential safety hazards to Café Manager / Assistant Manager.
• Restocks shelves when necessary.
• Cleans the bar area, floor, grinders, take out trash, etc routinely.
• Takes bank deposit to the bank and brings change back if necessary.

Brew Crew Qualifications

• Previous experience as a Barista or in a similar customer service role is preferred, however not required, as training will be provided in our Barista Academy.
• Ability to work in a fast-paced environment while maintaining attention to detail and quality.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work well both independently and as part of a team.
• Flexibility to work various shifts, including weekends and holidays.

Cafe Supervisor Qualifications

• Previous experience as a Barista or in a similar customer service role is preferred, however not required, as training will be provided in our Barista Academy.
• Ability to work in a fast-paced environment while maintaining attention to detail and quality.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work well both independently and as part of a team.
• Flexibility to work various shifts, including weekends and holidays.

Benefits

• World Class training in our Malaysia Barista Academy
• Competitive Salary
• Performance & Attendance Bonuses
• Brew Crew discounts
• Career Journey with Individual Development Plans
• Flexible working hours
• Medical benefits
• Friendliness – We go above and beyond in everything we do. Friendliness and customer‑centricity is embedded in our culture.
• Respect – We are inclusive and honour each other’s values, opinions, and diversity.
• Ownership – We take ownership and accountability for our individual, team and business results, every day.
• Teamwork – As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
• Honesty – We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.