Brand-Focused Customer Success Specialist

Teleperformance; Petaling Jaya; On-site; USD 7,000 - 15,000; Full time

Job summary

Join an established industry player as a Customer Success Specialist, where you will be the frontline support for customers navigating the client’s online shopping experience. This role is about embodying the brand values and ensuring customer satisfaction through effective communication and problem-solving. You will engage with customers via phone and email, addressing their inquiries and concerns with professionalism and empathy. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, this is the perfect opportunity to make a meaningful impact on customer experiences and loyalty.

Qualifications

• Bachelor’s Degree or Diploma in any discipline required.
• B2 level English proficiency in communication is essential.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Maintain a positive and professional attitude towards customers.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Critical thinking

Analytical skills

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

Join an established industry player as a Customer Success Specialist, where you will be the frontline support for customers navigating the client’s online shopping experience. This role is about embodying the brand values and ensuring customer satisfaction through effective communication and problem-solving. You will engage with customers via phone and email, addressing their inquiries and concerns with professionalism and empathy. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, this is the perfect opportunity to make a meaningful impact on customer experiences and loyalty.