Brand-Facing Customer Success Specialist

Teleperformance; Bayan Lepas; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this dynamic role, you will be the primary contact for customers, addressing their inquiries and ensuring a seamless experience while interacting with the brand. Your professionalism and dedication will directly influence customer perceptions and loyalty. With a focus on continuous improvement, you will collaborate with team members to elevate service quality. If you are passionate about customer service and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Bachelor’s Degree or Diploma in any discipline required.
• B2 level English proficiency is essential.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Handle customer concerns professionally and empathetically.

Skills

Customer Service orientation

Active Listening Skills

Analytical Skills

Emotional intelligence

Critical thinking

Communication Skills

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this dynamic role, you will be the primary contact for customers, addressing their inquiries and ensuring a seamless experience while interacting with the brand. Your professionalism and dedication will directly influence customer perceptions and loyalty. With a focus on continuous improvement, you will collaborate with team members to elevate service quality. If you are passionate about customer service and thrive in a fast-paced environment, this opportunity is perfect for you.