Branch Supervisor - Alor Setar

Poladrone Solutions; Alor Setar; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading solutions provider is seeking a Branch Supervisor in Alor Setar, Malaysia. The role involves administering sales operations, developing customer relationships, and supervising staff. The ideal candidate will have a Bachelor's Degree in Business Administration, strong customer service skills, and 1-3 years of experience. Responsibilities also include maintaining high service standards, preparing reports, and ensuring safety regulations are followed. This is an excellent opportunity for individuals looking to enhance their leadership skills in a dynamic environment.

Qualifications

• Bachelor's Degree in Business Administration or equivalent work experience.
• 1-3 years of working experience is required.
• Able to multitask and manage time efficiently.
• Strong customer service skills and attention to detail.

Responsibilities

• Administer everyday operations for all sales activities.
• Develop professional relationships with customers.
• Supervise staff and maintain workflow.
• Prepare accurate records and reports.
• Ensure high standards of service in the branch.

Skills

Strong Customer Service Skills

Creative problem solver

Ability to multitask

Attention to detail

Excellent written and verbal communication

Education

Bachelor’s Degree in Business Administration

Job description

About the job Branch Supervisor - Alor Setar

Branch Supervisor

Job Description

• Administer everyday operations for all sales activities.
• Develop professional relationships with all customer contacts.
• Determine all profit and sales objectives and design effective strategies to always maintain inventory levels and manage all work according to branch policies and procedures.
• Implement all required safety programs and provide required training to employees to enhance operation and supervise efficient working of all employees.
• Administer all marketing requirements and provide optimal level of customer services and provide training to all personnel at required locations.
• Provide optimal customer services and prepare all sales paperwork for branch within timeframe and resolve all customer inquiries associate with billing issues.
• Organize all safety meetings and adhere all safety regulations and monitor all phone calls from various vendors and customers and maintain and update all product knowledge of branch.
• Collaborate with human resource department and resolve all personnel issues and determine all prospect requirements and update knowledge on all company products and services.
• Supervise efficient working of staff and maintain smooth workflow and achieve all annual growth objectives and develop all project plans to improve business.
• Supervise product front line and monitor all customer complaints and maintain efficiency in branch office operations and manage all communication with events.
• Prepare and ensure maintenance of service staff schedule and perform related audit on branch activities and prepare required reports.
• Maintain high standard of services in branch and prepare accurate records.
• Ensure all personnel within branch area to always follow the required SOPs and regulation implemented by management.
• Ensure branch area and related company asset are always in safe and clean condition to work and ensure all staff to always keep the hygiene within acceptable criteria.
• Managing staff that are within branch area (inter-department), monitoring financial operations, keeping track of financial transactions, ensuring a high standard of customer service, and filing documents

Requirements

• Bachelor’s Degree in Business Administration or a Related Field or the Equivalent Work Experience
• 1 - 3years of working experience
• Able to multitask, prioritize, and manage time efficiently
• Creative problem solver who thrives when presented with a challenge
• Able to analyze financial records and transfer data
• Assists team members when needed to accomplish branch goals
• Strong Customer Service Skills
• Pays strict attention to detail
• Excellent written and verbal communication skills