Branch Services & Customer Experience Lead

Alliance Bank Malaysia Berhad; Butterworth; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading bank in Malaysia seeks a dedicated team member in Butterworth, Penang, to provide excellent customer service and handle daily banking transactions. Key responsibilities include cash management, resolving customer inquiries, and ensuring compliance with banking procedures. The ideal candidate has a strong background in customer service and holds at least SPM with credits in language subjects. This is a full-time position offering a dynamic work environment.

Qualifications

• Minimum SPM preferably credit in language subjects (BM & English) and Mathematics.
• Relevant experience in clerical, office administrative, cash handling function, sales or customer service.

Responsibilities

• Provide the BEST CUSTOMER SERVICE EXPERIENCE to customers.
• Accept and count bulk cash.
• Perform checks on cash vouchers.
• Resolve customer issues by analyzing the problem and offering timely solutions.

Skills

Customer Service Oriented

Good Communication Skills

Good Interpersonal & Team Management Skills

Initiative / Quality Focused & Teamwork

Education

SPM with credit in BM, English, and Mathematics

Job description

A leading bank in Malaysia seeks a dedicated team member in Butterworth, Penang, to provide excellent customer service and handle daily banking transactions. Key responsibilities include cash management, resolving customer inquiries, and ensuring compliance with banking procedures. The ideal candidate has a strong background in customer service and holds at least SPM with credits in language subjects. This is a full-time position offering a dynamic work environment.