Branch Operations & Customer Service Executive

Hong Leong Bank Berhad; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Malaysia seeks an Operation & Customer Service Executive to provide excellent service for walk-in customers. This role involves transaction processing and engaging customers in discussions for cross-selling bank products. Ideal candidates are Malaysian citizens, either fresh graduates or possessing relevant experience, with a strong service mindset and basic banking knowledge. This position offers an opportunity to excel in the banking sector and contribute to high customer satisfaction.

Qualifications

• Fresh graduates or candidates with relevant work experience are welcome to apply.
• Possess customer interaction/cash handling/transaction processing/sales experience.
• Basic banking knowledge is required.

Responsibilities

• Engage with walk-in customers for transaction processing and need-based discussions.
• Provide superior customer service to maximize CSAT scores.
• Carry out Branch RCSA through sample checking.
• Process transactions accurately and in a timely manner.

Skills

Excellent service mindset

Communication skills

Cross selling skills

Basic banking knowledge

Integrity and accountability

Education

Malaysian citizen

Fresh graduates or relevant experience

Job description

A leading financial institution in Malaysia seeks an Operation & Customer Service Executive to provide excellent service for walk-in customers. This role involves transaction processing and engaging customers in discussions for cross-selling bank products. Ideal candidates are Malaysian citizens, either fresh graduates or possessing relevant experience, with a strong service mindset and basic banking knowledge. This position offers an opportunity to excel in the banking sector and contribute to high customer satisfaction.