Branch Manager

Habib Group; Kuching; On-site; MYR 50,000 - 70,000; Full time

Job summary

A prominent retail company in Kuching is seeking a Branch Manager to lead a team in delivering exceptional customer service and achieving sales goals. You will manage daily operations, ensure compliance, and drive branch profitability. Qualified candidates should have at least 5-7 years of experience in retail, preferably in luxury brands, alongside strong leadership and communication skills. We offer competitive salaries and attractive commissions.

Benefits

Medical

Miscellaneous allowance

Attractive High Sales Commissions

Competitive Salary

Qualifications

• Minimum 5-7 years of experience in retail, preferably in jewellery, luxury, or lifestyle brands.
• Proven ability to drive sales and manage branch profitability.
• Willing to work retail hours, weekends, and public holidays.

Responsibilities

• Lead, train, and manage retail staff to deliver excellent customer service.
• Oversee daily branch operations including inventory management.
• Monitor and analyse branch performance metrics.

Skills

Leadership

Customer service

Sales management

Communication

Detail-oriented

Teamwork

Education

Diploma or Bachelor’s Degree in Business, Marketing, or related fields

Job description

Company: HABIB Group
Brand: Habib Jewels
Location: The Spring

As a Branch Manager with HABIB Group, you will lead a dynamic team to deliver exceptional customer experiences while ensuring smooth branch operations, achieving sales goals, and upholding the HABIB brand's prestige. We offer internal training and career advancement opportunities to support your professional growth within the Group.

Responsibilities

• Lead, train, and manage retail staff to deliver excellent customer service and achieve sales targets.
• Oversee daily branch operations including inventory management, financial reporting, and visual merchandising.
• Plan and execute promotional and marketing activities to boost branch performance.
• Monitor and analyse branch performance metrics, identifying areas for improvement and implementing solutions.
• Handle customer inquiries, feedback, and complaints professionally.
• Maintain showroom standards to reflect the brand’s premium image.
• Ensure compliance with company policies, SOPs, and legal requirements.
• Foster a high-performance culture through coaching, performance reviews, and career development.

Requirements

• Minimum Diploma or Bachelor’s Degree in Business, Marketing, or related fields.
• At least 5-7 years of experience in retail, preferably in jewellery, luxury, or lifestyle brands.
• Strong leadership, people management, and communication skills.
• Proven ability to drive sales and manage branch profitability.Team player with high integrity, detail-oriented, and customer-focused.
• Willing to work retail hours, weekends, and public holidays.
• Must have full working rights in Malaysia.

Grow with us and be part of our culture. Shortlisted candidates will be contacted by our HR team within a week!

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Perks and benefits: Medical, Miscellaneous allowance, Attractive High Sales Commissions, Competitive Salary.