Branch Manager

AGX Logistics (Malaysia) Sdn Bhd; Sepang; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading logistics company in Malaysia seeks a Cargo Branch Manager to oversee air cargo operations at KLIA. The successful candidate will ensure safe and profitable handling of cargo while managing operations, compliance, and team development. Requirements include a diploma or degree in a related field and 5–8 years of experience in logistics. Strong leadership and operational skills are essential. Attractive benefits include medical insurance and flexible hours.

Benefits

Medical & Insurance

Flexible Working Hour

Attendance Allowance

Free training and coaching for beginners

Employee Engagement Programs

Qualifications

• Minimum 5–8 years in air cargo or logistics operations.
• At least 3 years in a managerial or supervisory role.
• Experience operating at KLIA or major international airport preferred.

Responsibilities

• Oversee daily air cargo operations at KLIA.
• Ensure compliance with aviation security and safety standards.
• Lead, coach, and develop operations and warehouse teams.
• Prepare operational and financial reports.

Skills

Leadership and people management skills

Strong knowledge of air cargo operations & regulations

Problem-solving and decision-making ability

Strong communication skills

Proficiency in cargo systems (Sys Freight/Cargowise/Freightos)

Education

Diploma or Bachelor’s degree in Logistics, Aviation Management, Supply Chain, or related field

Tools

Sys Freight

Cargowise

Freightos

Job description

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The Cargo Branch Manager is responsible for overseeing all cargo operations at the KLIA branch, ensuring efficient, safe, compliant, and profitable handling of air cargo. This role leads the operations, sales coordination, compliance, and financial performance of the cargo branch while maintaining strong relationships with airlines, agents, customs, and airport authorities.

Key Responsibilities

• 1. Operations Management
  • Oversee daily air cargo operations (import, export, transshipment) at KLIA
  • Ensure cargo handling complies with IATA, ICAO, DGR, CAAM, and airport regulations
  • Monitor warehouse performance, capacity utilization, and turnaround time
  • Ensure proper handling of special cargo (DG, perishables, live animals, pharma, valuables)
  • Manage service disruptions and resolve operational issues promptly
  • Well-verse in DG Handling/Certification will be a plus point
• 2. Compliance & Safety
  • Ensure full compliance with aviation security, customs, and safety standards
  • Maintain SOPs and ensure staff adherence
  • Liaise with CAAM, Customs, MAHB, airlines, and regulatory bodies
  • Conduct audits, inspections, and corrective actions
  • Manage branch budget, cost control, and profitability
  • Monitor revenue, operational costs, and KPIs
  • Support sales team with pricing, contracts, and customer negotiations
  • Identify growth opportunities and improve cargo volumes
• 4. People Management
  • Lead, coach, and develop operations, warehouse, and admin teams
  • Workforce planning, rostering, and performance management
  • Ensure training compliance (DGR, security, safety, SOPs)
  • Foster a safety-first and performance-driven culture
  • Maintain strong relationships with airlines, freight forwarders, agents, and key customers
  • Handle escalations, service recovery, and customer satisfaction issues
  • Coordinate with head office and other branches for network efficiency
• 6. Reporting & Administration
  • Prepare operational, financial, and performance reports
  • Ensure accurate documentation and system data integrity

Key Performance Indicators (KPIs)

• Cargo throughput & on-time performance
• Cost control and branch profitability
• Staff productivity and safety records

Requirements & Qualifications

• Education
  • Diploma or Bachelor’s degree in Logistics, Aviation Management, Supply Chain, or related field
• Experience
  • Minimum 5–8 years in air cargo or logistics operations
  • At least 3 years in a managerial or supervisory role
  • Experience operating at KLIA or major international airport preferred
  • Strong knowledge of air cargo operations & regulations
  • Leadership and people management skills
  • Financial and commercial awareness
  • Problem-solving and decision-making ability
  • Strong communication and stakeholder management
  • Proficiency in cargo systems (Sys Freight/Cargowise/Freightos)
  • Managing overseas networks – Business / Providing Quotes
• Working Conditions
  • Based at KLIA
  • Travelling to HQ – Subang for weekly meeting
  • High‑pressure, fast‑paced operational environment

Company Overview

• AGX Logistics is an integrated logistics company providing tailored logistics solutions, including Air and Sea Freight Forwarding Services, Aerospace Logistics Services, Warehousing Services, and Road Freight Transportation. The holding company, AGX Group Berhad, is listed on the Bursa Malaysia ACE Market. We have a physical presence in 8 countries, with 6 subsidiaries located in Malaysia, Singapore, the Philippines, Korea, Myanmar, and Vietnam, and 2 associated companies located in Cambodia and Thailand.
• Our wholly owned subsidiary in Malaysia, AGX Logistics (M) Sdn Bhd, located in Subang Jaya, is looking for candidates for the following positions.

Perks and Benefits

Medical & Insurance
Flexible Working Hour
Attendance Allowance
Others - parking, laptop, etc
Free training and coaching for beginners Employee Engagement Programs