Branch Manager

U Mobile Sdn Bhd; Miri; On-site; MYR 200,000 - 250,000; Full time

Job summary

A telecommunications company in Miri, Malaysia is seeking a Branch Manager to lead and motivate their team while ensuring sales targets are met. The successful candidate will have at least 3-5 years of experience in a related sales or customer service role and will be adept at providing excellent customer support. Responsibilities include managing store operations, team development, and compliance with company policies. This role offers a supportive environment to achieve branch goals.

Benefits

Comprehensive medical, dental, and optical benefits

Flexi working hours

Staff Line & Device Subsidy

Child Parental Care Leave

Qualifications

• Minimum three to five years experience in sales or customer service, preferably in telecom.
• Proven record of meeting sales targets.
• Ability to work in a fast-paced environment.

Responsibilities

• Set and achieve sales targets for the team.
• Lead, motivate, and develop the store team.
• Ensure excellent customer service and handle escalations.
• Manage day-to-day store operations and compliance.
• Collaborate with marketing for effective promotional activities.

Skills

Sales management skills

Customer service excellence

Team leadership

Strong communication skills

Proficiency in CRM software

Education

Diploma/Degree in relevant field

Tools

Point-of-sales systems

Microsoft Office

Job description

Branch Manager

For registered candidates, please login to apply

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
  • Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
  • Bronze Winner in Cross-Generational Workforce Engagement (2024)
  • Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

The Day-To-Day Activities

• Sales & Performance Management
  • Set daily/weekly sales targets for the team and ensure their achievement.
  • Analyse sales data and market trends to identify opportunities for growth and implement localized sales strategies.
  • Manage store budgets and control expenses to ensure profitability.
• Team Leadership & Development
  • Lead, motivate, and develop the store team (Assistant Store Managers, Sales Associates/Agents).
  • Conduct regular team meetings and performance reviews.
  • Oversee the onboarding and ongoing training of new and existing staff to maintain high performance standards.
• Customer Service & Experience
  • Ensure excellent customer service is provided, resolving customer complaints and ensuring satisfaction.
  • Handle customer escalations that cannot be resolved by sales associates, ensuring customer retention and positive brand perception.
• Store Operations & Compliance
  • Manage day-to-day store operations, including opening/closing, cash handling, and inventory control.
  • Manage stock levels, visual merchandising, and cleanliness of the store.
  • Implement company policies, procedures, and promotions effectively.
  • Ensure compliance with all health, safety, and security regulations within the store.
• Communication & Collaboration
  • Report store performance and operational issues to the Area Manager.
  • Collaborate with marketing teams to execute promotional activities and campaigns effectively at the store level.
  • Maintain up-to-date knowledge of U Mobile products and services as well as competitor offerings.

About You

• Candidate must possess at least a Diploma/Degree or commensurate industry experience.
• At least 3 - 5 years of relevant working experience in a sales or customer service role, preferably in the telecommunication industry.
• Proven track record of meeting or exceeding sales targets.
• Excellent customer service skills with a focus on creating positive customer experiences.
• Strong verbal and written communication skills.
• Ability to handle customer complaints and issues with a calm and solutions-oriented approach.
• Ability to work effectively within a team and support colleagues in achieving branch goals.
• Proficiency in using point-of-sales systems, CRM software, and Microsoft Office applications.
• Demonstrated ability to work in a fast paced, high‑pressure environment.
• Ability to work in shifts to ensure continuous coverage during operating hours.

What’s Next?

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.