Branch Manager

SSF Sdn Bhd; George Town; On-site; MYR 65,000 - 85,000; Full time

Job summary

A leading furniture retail company in Penang is seeking a Branch Manager to lead a team and ensure a top-notch customer experience. You will recruit and develop a high-performing team, oversee daily operations, and drive sales. The ideal candidate possesses strong leadership skills and a commitment to customer service, along with a Bachelor's degree in Business Administration or Retail Management. Opportunities for professional growth and a supportive environment await you.

Benefits

Opportunities for professional development

Supportive work environment

Career advancement

Qualifications

• At least 5 years of proven experience in a managerial role within retail.
• Experience in furniture or home furnishings is a plus.
• Ability to motivate and manage a diverse team.

Responsibilities

• Recruit, train, and develop a high-performing team.
• Oversee daily store operations, including cash handling and inventory management.
• Ensure exceptional customer service by addressing inquiries and resolving issues.

Skills

Leadership skills

Customer service orientation

Team management

Interpersonal skills

Education

Bachelor’s degree in Business Administration or Retail Management

Job description

Due to our rapid expansion, we are looking for talented individuals like you to fill the positions below!

Work Location

Kuala Lumpur - Mytown Shopping Centre, Cheras

Position

Branch Manager

Are you ready to lead a team, drive sales, and ensure a top‑notch customer experience? Join our dynamic team as a Branch Manager at our furniture retail store and take your career to the next level!

Employment Type

Full‑time

What You’ll Do

• Leadership & Staff Management:
• Recruit, train, and develop a high‑performing team, including sales associates and support staff.
• Provide continuous coaching, conduct performance evaluations, and offer career development opportunities.
• Manage staff schedules to ensure optimal coverage during peak times and special events.
• Cultivate a positive work environment, addressing any staff concerns or conflicts effectively.
• Set sales goals, develop strategies, and motivate your team to achieve and exceed targets.
• Ensure exceptional customer service by promptly addressing inquiries, handling complaints, and resolving issues.
• Monitor customer feedback and implement improvements to elevate the shopping experience.
• Operational Management:
• Oversee daily store operations, including opening/closing procedures, cash handling, and inventory management.
• Maintain well‑stocked shelves and manage inventory levels to meet customer demand.
• Implement and enforce store policies, procedures, and safety standards.
• Ensure compliance with company guidelines and regulatory requirements.

What We’re Looking For

• Education: A Bachelor’s degree in Business Administration, Retail Management, or a related field is an added advantage.
• Experience: At least 5 years of proven experience in a managerial role within retail is essential, with experience in furniture or home furnishings being a plus.
• Leadership: Strong leadership skills, with the ability to motivate and manage a diverse team.
• Customer Service: Excellent interpersonal skills and a commitment to providing outstanding customer service.
• Product Knowledge: Familiarity with furniture products and trends is a plus.

Why Join Us

• Impact: Be at the forefront of our store’s success and customer satisfaction.
• Growth: We offer opportunities for professional development and career advancement.
• Environment: Work in a supportive, dynamic, and customer‑focused environment.