Branch Leader: Growth, Compliance & Customer Excellence

AFFIN Group; Pasir Gudang; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading financial institution in Malaysia seeks a Branch Manager to lead, drive sales, and enhance customer service. The ideal candidate has at least 5 years of retail banking experience, strong knowledge of banking products, and proven ability to lead teams in a compliance-focused environment. The role involves optimizing branch operations and ensuring exceptional customer experiences. Interested candidates currently in leadership roles are encouraged to apply.

Qualifications

• Minimum 5 years’ experience in retail banking, including 2 in branch leadership.
• Strong knowledge of banking products and regulatory frameworks.
• Excellent analytical skills and risk management.

Responsibilities

• Lead and drive overall branch sales across key products.
• Ensure staff compliance with internal controls and statutory obligations.
• Address customer complaints promptly and ensure high service quality.

Skills

Leadership

Sales Management

Customer Service

Compliance Knowledge

Job description

A leading financial institution in Malaysia seeks a Branch Manager to lead, drive sales, and enhance customer service. The ideal candidate has at least 5 years of retail banking experience, strong knowledge of banking products, and proven ability to lead teams in a compliance-focused environment. The role involves optimizing branch operations and ensuring exceptional customer experiences. Interested candidates currently in leadership roles are encouraged to apply.