Branch Customer Experience Specialist

CIMB Group Holdings Berhad; Penang; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading banking institution in Penang is seeking a Customer Service Officer to manage account openings and over-the-counter transactions. You will resolve customer complaints and ensure compliance with banking procedures. Ideal candidates possess 3-5 years of relevant banking experience and hold a diploma or degree. Strong interpersonal skills and the ability to work under pressure are essential. Continuous training and certification opportunities will be provided.

Qualifications

• 3-5 years in relevant banking experience.
• Strong math aptitude and friendly interpersonal skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Administer account opening activities and validate transactions.
• Supervise and resolve customer complaints raised by staff.
• Ensure regulatory requirements are met for operational excellence.

Skills

Computer literate

Attention to detail

Good interpersonal skills

Ability to work under pressure

Education

Diploma/Degree

Other Qualification

Job description

A leading banking institution in Penang is seeking a Customer Service Officer to manage account openings and over-the-counter transactions. You will resolve customer complaints and ensure compliance with banking procedures. Ideal candidates possess 3-5 years of relevant banking experience and hold a diploma or degree. Strong interpersonal skills and the ability to work under pressure are essential. Continuous training and certification opportunities will be provided.