Branch Banking Leader: Drive Deposits & Team Excellence

Bank Islam; Kulim; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial institution in Malaysia is seeking an experienced Branch Manager to oversee day-to-day operations, drive deposit account growth, and ensure compliance with banking policies. The ideal candidate will have over 8 years in retail banking, with proven leadership and sales success in deposit and investment products. This role demands strong customer service focus and excellent team management skills, along with the ability to meet performance targets and maintain high customer satisfaction.

Qualifications

• Minimum 8 years of experience in retail banking or financial services, with at least 2 years in a managerial or leadership role.
• Proven track record in sales, particularly in deposit products, fee-based services, and investment products.
• Solid understanding of financial markets, investment products, and banking operations.

Responsibilities

• Oversee and manage day-to-day operations of the branch, ensuring efficiency and compliance.
• Supervise, train, and motivate branch staff to provide excellent customer service.
• Manage branch resources, including staffing, scheduling, and operational costs.
• Drive the acquisition and growth of deposit accounts through targeted sales strategies.
• Educate customers on available fee-based services and their value.
• Lead the branch team in achieving sales and performance targets.

Skills

Strong leadership, management, and team-building skills

Excellent sales, negotiation, and customer service abilities

In-depth knowledge of deposit products, fee-based services, and investment solutions

Strong communication skills, both verbal and written

Ability to work under pressure, meet deadlines, and drive results

Job description

A financial institution in Malaysia is seeking an experienced Branch Manager to oversee day-to-day operations, drive deposit account growth, and ensure compliance with banking policies. The ideal candidate will have over 8 years in retail banking, with proven leadership and sales success in deposit and investment products. This role demands strong customer service focus and excellent team management skills, along with the ability to meet performance targets and maintain high customer satisfaction.