Branch and Administration Supervisor (Based in Labuan)

Great Eastern; Labuan; On-site; MYR 60,000 - 80,000; Full time

Job summary

A financial services provider in Labuan is seeking an Operations Manager to ensure overall office efficiency, compliance with regulations, and enhancement of customer experience. The role involves coordinating daily operations, developing office procedures, and fostering a customer-centric culture among the staff. Ideal candidates will have a Bachelor's degree and 3-5 years of operations experience, preferably in the financial industry. Strong interpersonal and communication skills are essential.

Qualifications

• Minimum of 3-5 years of relevant experience in operations.
• Experience in the financial institution industry is an advantage.
• Strong work ethic and a customer-centric approach.

Responsibilities

• Ensure office operational efficiency and provide value-added services.
• Coordinate with internal teams to optimize customer experience.
• Oversee daily office operations ensuring compliance with guidelines.

Skills

Interpersonal skills

Presentation skills

Communication skills

Sales skills

Customer-centric approach

Education

Bachelor’s degree in Finance, Business, Marketing, or Economics

Job description

About the Job

Ensure the overall office’s operational efficiency and provide value added services that is in line with the organisation’s vision and mission and accountable on the overall administrations and operations of the office.

• Coordinate proactively with internal support teams and work cross functionally to optimise the customer experience.
• Assist and contribute to customer/ operational related enquiries and activities, including sales support activities and administration aspects where required.
• Oversee the daily operations of the office and ensure office efficiency by planning and executing equipment procurement, office layouts and office systems.
• Develop and implement office procedures and standards to guide office operations, especially in accordance with the Labuan Financial Services Authority (LFSA) guidelines terms and conditions.
• Ensure that the entity and staff are compliance with all relevant regulatory guidelines and internal compliance/ risk frameworks and supervise/ train all staff within this domain.
• Assist in the running of workplace activities and developing employees to embrace the values and desired culture.
• Coordinate, facilitate and support the convening of all physical / virtual meetings, where applicable, especially involving directors’ attendance at Great Eastern Labuan Office.
• As part of the leadership team, work with key stakeholders to proactively shape the organisation’s culture and conduct environment that is aligned to the organisation’s Core Values.
• Champion culture and conduct behavioural expectations within the team.

We are looking for people with

• Bachelor’s degree in Finance, Business, Marketing, Economics or a related field.
• Minimum of 3-5 years of relevant experience in operations, experience within the financial institution industry would be an added advantage.
• Excellent interpersonal, presentation, communication and networking skills, with a demonstrable track record in sales/ marketing/ business development.
• Demonstrates a strong work ethic and a customer‑centric approach.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

The Great Eastern Labuan Company Limited, a subsidiary of Great Eastern Holdings Limited, delivers insurance solutions to meet the needs of its customers.

Founded in 1908, Great Eastern is a well‑established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16.5 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly‑rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.