Branch Admin Assistant

Yee Lee Group; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in Malaysia seeks a candidate for a customer service and administration position. Responsibilities include managing customer credit notes, handling inquiries, and supporting office administration. Candidates should possess at least an SPM qualification and be proficient in Microsoft Office. Good communication skills in Bahasa Melayu and English are essential, and immediate availability is preferred.

Qualifications

• Minimum SPM qualification; higher education is an advantage.
• Proficient in Microsoft Office applications (Word, Outlook, PowerPoint).
• Good communication skills in Bahasa Melayu and English (Mandarin is a plus).
• Customer service oriented with a positive attitude and teamwork spirit.
• Preferably with administrative experience; fresh graduates are encouraged to apply.

Responsibilities

• Prepare and manage customer credit notes, including issuance and tracking.
• Handle customer service inquiries professionally.
• Support office administration and manage supplies.
• Process purchase and billing documents accurately.
• Maintain accurate records and organize documentation.
• Assist with internal coordination and approvals.
• Prepare marketing-related billing for reimbursements.

Skills

Microsoft Office proficiency

Customer service orientation

Good communication skills in Bahasa Melayu and English

Education

SPM qualification

Job description

This position is located atNo.1, Mergong Barrage, Jalan Lencong Barat, 05150 Alor Setar, Kedah.Please check the travel distance before confirming your application for the position.

JOB SCOPE:

1. Prepare and manage customer credit notes– including issuance, filing, tracking, and submission to HQ and branch offices.
2. Handle customer service– respond to phone calls, emails, and attend to walk-in and call-in customers professionally.
3. Support office administration– manage office supplies, stationery, maintenance, and service coordination.
4. Process purchase and billing documents– issue POs, Proforma Invoices, and ensure supplier invoices are submitted to Finance.
5. Maintain accurate records– track Goods Received Note (GRN) returns and organize related documentation.
6. Assist with internal coordination– verify monthly mileage claims and liaise with HR and other departments for approvals.
7. Prepare marketing-related billing– handle reimbursements for promotional activities, block displays, and listing fees.

REQUIREMENTS:

1. Minimum SPM qualification; higher education is an advantage.
2. Proficient in Microsoft Officeapplications (Word, Outlook, PowerPoint).
3. Good communication skillsin Bahasa Melayu and English (Mandarin is a plus).
4. Customer service orientedwith a positive attitude and teamwork spirit.
5. Preferablywith administrative experience as an advantage; fresh graduates are encouraged to apply and immediate availability is preferred.