Biomedical Service Sales (BEMS) Engineer

Science Valley Retes Sdn Bhd; Selangor; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading biomedical services company in Malaysia seeks a Biomedical Service Sales Engineer to perform installation and maintenance of laboratory equipment. The successful candidate will be responsible for troubleshooting technical issues, providing customer support, and maintaining strong communication with clients. Candidates with a degree in Biomedical Engineering or related fields and 1-2 years of experience are preferred. Fresh graduates are encouraged to apply, and training will be provided.

Benefits

Annual leave of at least 14-18 days per year

Qualifications

• 1–2 years of experience; biomedical industry experience preferred.
• Own transport and willingness to travel to customer sites.
• Fresh graduates are encouraged to apply.

Responsibilities

• Install and setup laboratory equipment at customer sites.
• Conduct routine inspections and preventive maintenance.
• Identify and troubleshoot technical issues with laboratory equipment.
• Provide onsite and remote technical support.
• Prepare detailed service reports for installations, repairs, and maintenance.

Skills

Excellent communication skills

Problem-solving skills

Interpersonal skills

Education

Bachelor's degree in Biomedical Engineering or related field

Job description

Biomedical Service Sales (BEMS) Engineer

We are an established Malaysian company which is the sole agent for several world renowned brands in the Scientific Research, Clinical Diagnostics and Blood Bank field. Science Valley Retes Sdn Bhd is currently undergoing expansion in line with the increasing demands for laboratory consumables and equipment’s services.

Here we highly appreciate individuals who are goal oriented and have high ambition. If you are a hardworking, a visionary and work independently, we are happy to invite you to join our family.

Job Responsibilities

• Perform installation and setup of laboratory equipment at customer sites.
• Conduct routine inspections and preventive maintenance to ensure optimal performance and accuracy of all supported analyzers.
• Provide user training on equipment operation, safety, and basic troubleshooting.

2. Troubleshooting

• Identify and troubleshoot technical issues with laboratory equipment promptly to minimize downtime.
• Collaborate with laboratory staff and suppliers/principles to resolve complex technical problems.

3. Customer Support & Training

• Provide onsite and remote technical support with initial response within 24 hours.
• Provide basic user training to laboratory personnel on the proper use, maintenance, and troubleshooting of diagnostic equipment.
• Maintain strong and professional communication with customers to ensure satisfaction.

4. Documentation

• Prepare detailed service reports for installations, repairs, calibrations, and PM activities.
• Maintain accurate asset tracking and documentation for all serviced equipment.

5. Spare Parts & Inventory Management

• Manage spare part inventory, ensuring sufficient stock levels and proper part handling.
• Track part usage and assist in forecasting spare part requirements.

Qualifications

1. Bachelor’s degree in Biomedical Engineering, Electrical/Electronic Engineering, Mechanical Engineering or a related field.
2. 1–2 years of experience; candidates with biomedical industry experience will have an added advantage.
3. Excellent communication and interpersonal skills for effective collaboration with laboratory staff, suppliers, and other company interdepartmental.
4. Problem‑solving skills and the ability to work efficiently in a fast‑paced laboratory environment.
5. Possess own transport and willing to travel to customer sites.
6. Fresh graduates are encouraged to apply. Training will be provided.

Annual Leave of at least 14-18 days per year