Bilingual Technical Support Specialist – Self-Service Advocate

City of Shakopee, MN; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global leader in technology is seeking a Technical Support Representative in Bayan Lepas, Malaysia. The role focuses on providing technical assistance to customers, resolving issues, and enhancing customer loyalty. Candidates should be pursuing a degree in a technical field or have relevant experience, with strong proficiency in Korean and English. Emerson values collaboration and customer focus, offering a dynamic workplace committed to employee growth and wellbeing. Competitive benefits and flexible time-off options are also provided.

Benefits

Flexible time off plans

Paid parental leave

Competitive benefits plans

Qualifications

• Currently pursuing a bachelor’s degree in a relevant field or equivalent experience.
• Fluent in Korean and English, both spoken and written.

Responsibilities

• Handle inbound technical support requests via various channels.
• Resolve single incidents during activation and maintenance of supported issues.
• Create and edit Knowledge-based articles for customer self-service.

Skills

Customer focus

Problem solving

Communication

Technical understanding

Collaboration

Education

Bachelor’s degree in engineering or science-related field

1+ year experience in Technical Support

Job description

A global leader in technology is seeking a Technical Support Representative in Bayan Lepas, Malaysia. The role focuses on providing technical assistance to customers, resolving issues, and enhancing customer loyalty. Candidates should be pursuing a degree in a technical field or have relevant experience, with strong proficiency in Korean and English. Emerson values collaboration and customer focus, offering a dynamic workplace committed to employee growth and wellbeing. Competitive benefits and flexible time-off options are also provided.