Bilingual Service & Parts Coordinator (EN/Mandarin)

AYS Ventures Berhad; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A dynamic service-oriented company in Shah Alam is seeking a candidate to manage customer inquiries, coordinate service appointments, and assist in departmental operations. The ideal applicant should have a Diploma/Bachelor's Degree in a relevant field and at least 1 year of related experience. Proficiency in English and Mandarin is essential, while fresh graduates are encouraged to apply. This role offers an engaging environment focused on customer support and service excellence.

Qualifications

• Minimum of a Diploma/Bachelor's Degree in a relevant field.
• At least 1 year of working experience is preferable.
• Candidates must be computer literate.
• Good interpersonal and communication skills are required.
• Fresh graduates are welcome to apply.
• Proficiency in Mandarin, English, and Bahasa is a plus.

Responsibilities

• Respond to customer inquiries about parts and manage the ordering process.
• Coordinate service appointments and prepare service staff.
• Assist walk-in customers with inquiries and service scheduling.
• Oversee daily operations of the service department.
• Maintain accurate service records and related documentation.

Skills

Communication skills in English

Communication skills in Mandarin

Interpersonal skills

Computer literacy

Education

Diploma/Bachelor's Degree in Business, Sales, Marketing or related field

Job description

A dynamic service-oriented company in Shah Alam is seeking a candidate to manage customer inquiries, coordinate service appointments, and assist in departmental operations. The ideal applicant should have a Diploma/Bachelor's Degree in a relevant field and at least 1 year of related experience. Proficiency in English and Mandarin is essential, while fresh graduates are encouraged to apply. This role offers an engaging environment focused on customer support and service excellence.