Bilingual QA Analyst (Mandarin) – Call Center Excellence

Teleperformance; Malaysia; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading customer service provider in Malaysia is looking for a Quality Analyst to support their Customer Service team. The role involves conducting QA evaluations, performing data analysis, and acting as a Subject Matter Expert. The ideal candidate has a Bachelor’s degree, at least 1 year of QA experience in a call center, and is proficient in both Mandarin and English. This position requires the ability to work rotational shifts and a preference for immediate availability.

Qualifications

• Minimum 1 year of experience as QA in a call center.
• Ability to work on rotational shifts.
• Able to start work immediately is preferred.

Responsibilities

• Conduct root cause and other data analysis.
• Conduct QA evaluations per client requirements.
• Act as escalation point of contact for process issues.
• Act as Subject Matter Expert for QA evaluations.
• Participate in problem prevention and continuous improvement projects.

Skills

Proficiency in Mandarin

Proficiency in English

Data analysis

Quality Assurance

Education

Bachelor’s degree or equivalent diploma

Job description

A leading customer service provider in Malaysia is looking for a Quality Analyst to support their Customer Service team. The role involves conducting QA evaluations, performing data analysis, and acting as a Subject Matter Expert. The ideal candidate has a Bachelor’s degree, at least 1 year of QA experience in a call center, and is proficient in both Mandarin and English. This position requires the ability to work rotational shifts and a preference for immediate availability.