Bilingual Logistics Customer Specialist – Office-Based (Malay/English)

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 20,000 - 100,000; Full time

Job summary

A BPO and Technology Solutions provider is seeking a Customer Service Specialist to support clients in the logistics industry. This full-time office position requires excellent communication skills in English and Malay, a customer-oriented mindset, and the ability to work under pressure. The role involves responding to inquiries, resolving complaints, and recording customer feedback. Benefits include EPF, Sosco, and opportunities for professional development.

Benefits

EPF

Socso

Birthday Leave

Maternity Leave

Annual Leave

Opportunities for promotion

Professional development

Qualifications

• 1-2 years of BPO experience will be an added advantage.
• Willing to learn and a team player.

Responsibilities

• Respond to customer inquiries in a timely manner.
• Resolve customer complaints to achieve high satisfaction.
• Record and submit customer complaints via the internal system.

Skills

Excellent English and Malay communication skills

Customer-oriented mindset

Pleasant interpersonal skills

Proficiency in office software

Ability to work in a fast-paced environment

Education

Diploma and above

Job description

A BPO and Technology Solutions provider is seeking a Customer Service Specialist to support clients in the logistics industry. This full-time office position requires excellent communication skills in English and Malay, a customer-oriented mindset, and the ability to work under pressure. The role involves responding to inquiries, resolving complaints, and recording customer feedback. Benefits include EPF, Sosco, and opportunities for professional development.