Bilingual Inbound Call Specialist - Mandarin/English (APAC)

Freelancing.my; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading call center service provider is seeking candidates for an inbound call center role in Kuala Lumpur. The position requires proficiency in Mandarin and English, mainly servicing customers from Malaysia, Singapore, Australia, and Bermuda. Candidates must be willing to work rotational shifts and handle both sales and service inquiries. This full-time position offers two consecutive rest days each week, making it ideal for those seeking a dynamic work environment.

Qualifications

• Proficient in speaking in Mandarin and English.
• Comfortable assisting local and international customers.
• Able to work rotational shifts, including weekends and public holidays.

Responsibilities

• Manage inbound calls for services and sales targeting Malaysia and Singapore.
• Handle service calls for Australia and Bermuda primarily for complaints.
• Work five days a week with two consecutive rest days.

Skills

Proficient in Mandarin

Proficient in English

Customer service skills

Job description

A leading call center service provider is seeking candidates for an inbound call center role in Kuala Lumpur. The position requires proficiency in Mandarin and English, mainly servicing customers from Malaysia, Singapore, Australia, and Bermuda. Candidates must be willing to work rotational shifts and handle both sales and service inquiries. This full-time position offers two consecutive rest days each week, making it ideal for those seeking a dynamic work environment.