Bilingual Customer Support Specialist — Streaming & Billing (KL Onsite)

Sutherland; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Kuala Lumpur is looking for a Customer Support Representative. This role involves providing professional and empathetic support to customers through phone and chat, troubleshooting content streaming issues, and guiding customers through account management. Candidates must be fluent in Cantonese, Traditional Chinese, and English and have 1-2 years of customer service experience. This position requires working 100% from the office, with a rotational shift including weekends.

Qualifications

• 1 to 2 years of experience in customer service with a focus on customer satisfaction.
• Willingness to work 100% from office in Kuala Lumpur.
• Full working rights for Malaysia is mandatory.

Responsibilities

• Provide support to customers via phone and chat.
• Troubleshoot technical issues related to streaming services.
• Guide customers on account management and billing inquiries.
• Maintain records of customer interactions.
• Stay updated on product information and policies.

Skills

Excellent communication skills in Cantonese

Excellent communication skills in Traditional Chinese

Excellent communication skills in English

Customer service experience

Job description

A customer service company in Kuala Lumpur is looking for a Customer Support Representative. This role involves providing professional and empathetic support to customers through phone and chat, troubleshooting content streaming issues, and guiding customers through account management. Candidates must be fluent in Cantonese, Traditional Chinese, and English and have 1-2 years of customer service experience. This position requires working 100% from the office, with a rotational shift including weekends.